Burnaby Language Centre Manager - fixed term

MOSAIC; Burnaby; On-site; CAD 69,000 - 72,000; Full time

Job summary

MOSAIC is looking for an empathetic leader to manage the Burnaby Language Centre. This full-time position involves overseeing daily operations, ensuring client-centered services, and leading a team dedicated to improving the lives of newcomers. The ideal candidate will have relevant educational qualifications and significant experience in program management, coupled with strong leadership skills.

Benefits

Competitive benefits package

Qualifications

• Minimum 3-5 years of experience in delivering government-funded programs.
• Experience in managing human resources and community partnerships.
• Valid Criminal Record Check required.

Responsibilities

• Ensure compliance with language policy and commitment to client-centered service.
• Oversee operational management and develop community marketing strategies.
• Hire, train, supervise, and evaluate staff.

Skills

Leadership

Interpersonal skills

Presentation Skills

Conflict resolution skills

Education

Post-secondary degree in a relevant field

Tools

MS Office

Job description

MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓ , SEMYOME, and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the2020 List of Best Workplaces Managed by Women, and the 2021 List of Best Workplaces in Canada(100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for an experienced and empathetic leader to fill the role of Manager, Burnaby Language Centre who in collaboration with the Language team, will provide exceptional service to the community! Not sure if you meet 100% of the qualifications? We encourage you to apply anyway! MOSAIC is an equal opportunity employer.We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION SUMMARY:

The Language Centre Manager assumes overall responsibility for daily program operations,management of human resources, achievement of contractual outcomes, and implementation ofall relevant policies, systems, and procedures for English Language Services as specified in the program delivery agreement. This position oversees instructional delivery and staff, and is part of the MOSAIC Language Leaders Team.

KEY DUTIES AND RESPONSIBILITIES:

• Ensure a high standard of occupational health and safety
• Ensure compliance with language policy and commitment to client-centered service
• Meet the stated goals and contractual outcomes of the program
• Take a leadership role in the development and implementation of systems, procedures, andstandards, and work to maintain and improve them
• Oversee the operational management of the facilities
• Create and maintain systems that reinforce a team approach to service provision
• Communicate the stated goals and outcomes to Language Centre staff and promote thevision of service excellence and continuous improvement
• Promote the Language Centre’s functioning as a synchronized unit, with clear
  communication and coordination between instructional and administrative support teams
  
• Work on the preparation of all program proposals for English language training needs(both existing and new initiatives)
• Contribute to the development of new programs and services
• Develop community and marketing strategies to inform and attract potential students
• Work with the Program Management Team and the relevant agency’s accountingdepartments to ensure the financial integrity and accountability of the program
• Assist, where necessary, in the preparation of budgets, and reviews cash flows andvariance reports
• Hire/retain, train, supervise, and evaluate staff
• Ensure completion of performance evaluations and review and update of job descriptions for staff annually
• Develop and support staff to reach their potential
• Ensure implementation of MOSAIC’s policies and procedures
  

QUALIFICATIONS:

• Post-secondary degree, diploma, or certificate in a relevant field (e.g., Educational
  Administration, Community Studies, or Business) or a combination of training and experience related to delivering language services
• Three to five years of recent related experience in delivering government-funded programs, including writing and coordinating funding proposals, developing and monitoring budgets, managing human resources and community partnerships.
• Valid and Satisfactory Criminal Record Check Required - Vulnerable Sector Check required
• Financial Management and Marketing skills
• Presentation Skills
• Supervisory and leadership skills
• Ability to communicate effectively in English both verbally and in writing; other languages an asset
• Interpersonal skills
• Ability to deal effectively with others including the ability to work in a team and client-focused environment.
• Standard office equipment; knowledge and experience with basic computer programs (MS Office, publishing software, database software).
• Able to use and exercise sound judgment
• Conflict resolution skills
• Ability to plan, implement, organize, and prioritize work
• Tactful, discrete, diplomatic, patient, flexible
• Able to manage stress and work under pressure

HOURS:

full-time position (35 hours per week). Fixed-term contract until July 27, 2026. Due to centre hours of operation, this position may need to work morning, afternoon, or evening shifts as needed.

The successful candidate must be able to commute to our Burnaby Language Centre location 454 & 480 4800 KingswayBurnaby.

COMPENSATION: $69,360.20 - $71,716.84 annual salary

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: July 7, 2025

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful WorkplaceandCode of Conduct.As of September 18, 2023MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.