Burger King - Assistant General Manager

FMI Group; Waterville; On-site; CAD 42,000 - 60,000; Full time

Job summary

FMI Group seeks an Assistant Restaurant Manager to lead shifts, coach the team, and uphold service standards in our restaurant. You will manage labour, inventory and daily operations while ensuring safety and guest satisfaction.

This hands-on role focuses on developing team capability, driving performance, and delivering excellent customer service in a fast-paced setting. Potential career progression within FMI Group is available.

Qualifications

• One to two years management experience.
• Thorough knowledge of all restaurant equipment, policies and procedures.
• Completion of all internal training curriculums.

Responsibilities

• Provide leadership in the restaurant - motivate Shift Leaders, Shift Managers and Team Members; coach and train for operational excellence.
• Cash handling, reconciling cash and daily paperwork.
• Assist in day-to-day operations by managing labour, counting and ordering inventory and supplies.
• Ensure delivery on the Customer Promise through managing daily restaurant operations.
• Oversee financial controls, operations, people development, customer service and compliance across shifts.
• Direct hands-on training of Team Members and Shift Managers; respond to customer service needs.
• Directs efficient preparation and sale of products for prompt delivery within speed guidelines.
• Motivate staff to exceed customer expectations with food and service in clean surroundings.
• Supervise and train team on stations, products, processes and policies.
• Manage cash control/security and implement marketing plans; maintain inventory and labor.
• Ensure safety codes and corporate policies are met; communicate plans to the team.
• Assist RGM with local marketing activities and new product rollouts.
• Develop and maintain relationships with suppliers and franchisees.

Skills

Leadership

Team development

Coaching

Cash handling

Operational discipline

Job description

You've got the makings of a superstar. As an Assistant Restaurant Manager, you'll be an important member of the management team. You'll tackle a whole host of restaurant responsibilities with the help of your team. And with enough time, training and experience, you'll have the tools to take that next step towards making it big.

Experience/Education:

• One to two years management experience
• Thorough knowledge of all restaurant equipment, policies and procedures
• Completion of all internal training curriculums

Responsibilities:

• Responsible for providing leadership in the restaurant - recognizing and motivating Shift Leaders, Shift Managers and Team Members; coaching and training the team in order to achieve operational excellence
• Cash handling, reconciling cash and daily paperwork
• Assist in the management of day-to-day operations by managing labour, counting and ordering inventory and supplies and developing the restaurant team
• Ensures the delivery on the Customer Promise through managing the daily operations of a restaurant
• Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention)
• Directly perform hands-on operational work on an on-going basis to train and develop Team Members,and Shift Managers, respond to customer service needs and for the purpose of role-modeling
• Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines
• Motivates and directs team members and Shift Managers to exceed customer expectations with food and friendly service in clean surroundings
• Supervises and trains team members and Shift Coordinators on team stations, products, processes and policies
• Manages cash control/security procedures and implements marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
• Ensure Occupational Safety & Health Act, local health and safety codes and corporate safety/security policies and procedures are met and followed
• Assist RGM in preparing action plans to address in-store issues and have ability to effectively communicate these plans to the team
• Assist RGM with local restaurant marketing activities and new product rollouts
• Develop and maintain relationships with suppliers, franchisees and other corporate contacts
• Recruits, selects, hires and retains effective team talent. Counsels and disciplines team members as necessary