Building Automation Solutions (BAS)Technical Support Senior Analyst

Acuity Brands; Brossard; On-site; CAD 60,000 - 80,000; Full time

Job summary

Distech Controls, a key player in building automation solutions, is seeking a BAS Technical Support Specialist. This role focuses on delivering superior technical assistance regarding controllers, solutions, and network management software. Candidates should have strong HVAC experience and technical support skills to excel in this dynamic environment.

Benefits

Annual performance bonus

Group insurance

Retirement plan

5 floating days and 3 weeks' vacation

On-site gym

Daily fresh fruit and beverage stations

Qualifications

• 5-8 years of experience in technical support, IT, HVAC, or controls.
• At least 4 years of experience in HVAC systems.
• Experience with BAS installation and network configuration.

Responsibilities

• Provide exceptional technical support via phone, email, and onsite visits.
• Diagnose and resolve technical questions regarding controllers and solutions.
• Update customer database and create knowledge articles.

Skills

Customer Service

Problem Diagnosis

Communication

Leadership

Organization

Education

University degree or College diploma (DEC)

Tools

NiagaraAX / 4 Framework

Control System Protocols

Network Programming

Job description

Distech Controls’ success and reputation are fueled by our world-class team of employees. We look for qualified individuals who are striving to succeed and that wish to actively contribute to our continued growth. Distech Controls values its team members and offers them a modern, motivating work environment, and competitive salaries and benefits.

Who is Distech Controls?

Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Brands’ family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, better efficiencies through our forward-thinking technologies and services. Our passion for innovation, quality and sustainability guides our business on a daily basis, as we light the way to a brilliant, productive and connected world.

Why Work for Distech Controls?

• Dynamic workplace
• Open-minded company
• Fast-paced environment
• Modern work environment designed for our employees
• Indoor and outdoor bistro areas, lounges, coffee stations

DCI - Distech Controls Inc. (North American headquarters)

• Extensive benefits, including annual performance bonus, group insurance, and retirement plan
• 5 floating days and 3 weeks’ vacation (prorated) from year one
• Reward programs
• LEED-Certified building
• Foosball and ping-pong tables
• On-site gym
• Daily fresh fruit
• Hot and cold beverage stations
• Accessible transportation services including OPUS card reader onsite
• Deep frozen meals prepared by culinary chefs

Job Summary

• Must have strong Niagara experience, demonstrated in resume

We are recruiting for a Building Automation Solutions (BAS) Technical Support Specialist to collaborate with the Technical Support, Research & Development, and Sales teams. You will provide exceptional technical support to our customers via phone, email, and onsite visits, focusing on our controllers, solutions, and network management software.

Key Tasks & Responsibilities

• Respond to technical questions regarding Distech Controls controllers, solutions, and network management software.
• Diagnose and resolve problems online or via phone.
• Update customer database (CRM) and log notes after interactions.
• Maintain internal and external knowledge bases.
• Ensure quality support to resolve customer issues.
• Provide customer feedback to product development.
• Recommend changes or improvements to products.
• Stay updated on new technologies and products.
• Improve support tools and processes.
• Provide field support if needed.
• Create knowledge articles for customer support.

Skills and Minimum Experience

• University degree, College diploma (DEC), or 5-8 years of relevant experience in technical support, IT, HVAC, or controls.
• At least 4 years of experience in HVAC systems, NiagaraAX / 4 Framework, electromechanical building controls, instrumentation, programming, and process control.

Additional requirements include experience with BAS installation, network programming, valid passport, problem diagnosis, customer service skills, organization, remote work capability, leadership, communication, professionalism, and ability to work under deadlines.

Preferred Skills

• Knowledge of control system protocols like BacNet, LonWorks, Modbus, EIB.
• Knowledge of access control and lighting systems.
• Programming and network configuration skills.
• Experience as a trainer or in related domains.
• IT knowledge including OS and networking.

Distech Controls Inc. is owned by Acuity Brands Lighting, Inc., located in the U.S. This data is stored on a global recruitment system subject to U.S. law.

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