Broker Training Specialist

Gore Mutual; Canada; Hybrid; CAD 67,000 - 117,000; Full time

Job summary

Gore Mutual Insurance Company is seeking a Broker Training Specialist to deliver and refresh broker trainings, align content with regulatory standards, and drive learning impact across Personal Lines products. The role collaborates with multiple teams to keep curricula current while supporting brokers with ongoing guidance.

The position emphasizes virtual and in-person sessions, instructional design, and content development, with a hybrid work model and a base salary range reflecting market

Qualifications

• Post-secondary diploma or undergraduate degree in a relevant field such as Business, Insurance, Education/Adult Learning, Communications, or related discipline.
• 2–3 years in personal lines insurance, underwriting, or broker support with solid understanding of products, underwriting guidelines, quoting workflows, and regulatory expectations.
• 1–2 years facilitating training or coaching, with ability to apply adult-learning principles and deliver both virtual and in-person sessions.
• 1–2 years creating or updating training materials, job aids, or documentation.
• Experience supporting brokers or customers directly with strong communication and problem-solving skills.
• Familiarity with insurance systems, workflows, and participating in system or product change initiatives.
• Broker or customer-facing support experience (1–2 years) demonstrating clear communication and problem-solving.

Responsibilities

• Training delivery: Deliver effective virtual and in-person training sessions that build broker competence in product knowledge, sales practices, systems use, and regulatory compliance.
• Curriculum content management: Update training materials reflecting product changes, regulatory updates, and industry best practices.
• Program evaluation: Measure training effectiveness and implement improvements to learner experience and business outcomes.
• Ongoing broker support: Provide mentorship, respond to broker questions, and help apply training to real-world scenarios.

Skills

Training delivery

Adult learning

Instructional design

Content development

Analytical skills

Problem-solving

Cross-functional collaboration

MS Office 365

LMS and learning tech

Broker/customer support

Education

Post-secondary diploma or undergraduate degree in Business/Insurance/Education/Communications

Tools

MS Office 365

LMS

CRM systems

Job description

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good.Now, we’re proudly building on that legacy to transform our company—and our industry for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long‑term stability.

Every decision and investment remains anchored in long‑term benefits to customers, members, and communities. Come join us.

The Broker Training Specialist is responsible for delivering training programs for insurance brokers. This role ensures that brokers are equipped with the knowledge and skills necessary to effectively sell and service our insurance products. The Specialist will work closely with various departments to align training initiatives with company goals and regulatory requirements. This role will also support the BD team with Personal Lines product expertise and strong communication skills to deliver timely training and product updates, thereby bridging the gap between product development teams and brokers operating on the front line.

This role exists to strengthen broker capability through effective training, up‑to‑date materials, and ongoing support. Below are the roles' objectives.

Deliver High-Quality Training:Provide effective virtual and in-person trainingsessions that enhance broker product knowledge, sales skills, and complianceunderstanding, using engaging facilitationtechniquesandmaintainingstronglearner satisfaction

Maintain and Evolve Curriculum:Collaboratewith the Broker Engagement Learning Partner to updateand refine training materials, ensuring accuracy with evolving insurance products, regulatory requirements, and industry best practices.

Evaluate and Improve Learning Impact: Measuretraining effectiveness throughassessments,feedback,and performance data, and use findings to adjust content, delivery methods, and support resources for continuous improvement.

Provide Ongoing Broker Support: Offerpersonallinesmentorship,respond to broker questions, and ensure they have the guidance needed to confidently apply training, navigate systems, and support customerseffectively.

What will you do?

• Training Delivery:Deliver effective virtual and in‑person training sessionsthat build broker competence in product knowledge, sales practices, systemsuse, and regulatory compliance
• Curriculum & Content Management:Maintainaccurateand up‑to‑date trainingmaterials by collaborating with the Broker Engagement Learning Partner andSMEs to reflect product changes, regulatory updates, and industry bestpractices
• Program Evaluation & Continuous Improvement:Monitor training effectivenessthrough assessments, feedback, and performance metrics, and implementenhancements to improve learner experience and business outcomes.
• Documentation & Knowledge Resources: Create, update, and managecleardocumentation;including FAQs, product guides, and job aids, to ensurebrokers have accessible,accurate,and practical reference materials.

What will you need to succeed in this role?

• Post‑secondary diploma or undergraduate degree in a relevant field such asBusiness, Insurance, Education/Adult Learning, Communications, or relateddiscipline.
• 2–3 years in personallinesinsurance, underwriting, or broker support withsolid understanding of products, underwriting guidelines, quoting workflows,and regulatory expectations.
• 1–2 yearsfacilitatingtraining or coaching, with the ability to apply adultlearning principles and deliver both virtual and in‑person sessions.
• 1–2yearscreating or updating training materials, job aids, ordocumentation.
• Experience supporting brokers or customers directly,demonstratingstrongcommunicationand problem‑solving skills.
• Familiarity with insurance systems, workflows, andparticipatingin system orproduct change initiatives.
• Broker or customer‑facing support experience (1–2 years)demonstratingclearcommunication and problem‑solving.
• Training facilitation experience (1–2 years) delivering virtual or in‑personsessions using adult learning principles.
• Content development or instructional design experience (1–2 years) creatingtraining materials, job aids, or documentation.
• Exposure to system updates or product launches (≈1 year) with ability totranslate technical changes into training.
• Training facilitation and presentation experience
• Instructional design and content development
• Broker support and customer service skills
• Clear written and verbal communication
• Analytical skills for evaluating learning effectiveness
• Proficiencywith insurance systems and workflows
• LMS and learning technology skills
• MS Office 365 and related programs
• Project coordination and cross‑functional collaboration

The expected base salary range for this position is $67,000 - $117,000.

Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This rangereflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs

#LI-Hybrid

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs.Contact us [[e-mail]]and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.