Corporate Underwriting, Quality Assurance Analyst

Gore Mutual Insurance; Cambridge; On-site; CAD 67,000 - 117,000; Full time

Benefits offered by this job

Health & dental benefits

Disability insurance

Retirement plan matching

Paid time off

Recognition programs

Job summary

Gore Mutual Insurance is seeking a Corporate Audit & Quality Review Analyst to safeguard underwriting quality for Personal Lines Auto and Property. You will conduct broker audits, assess compliance with guidelines, and provide actionable recommendations to strengthen underwriting practices.

You will analyze results and portfolio data to identify root causes, trends, and opportunities, supporting process improvements, reporting, and risk-based audit planning across Auto and Property.

Qualifications

• Post secondary education is required preferably within an insurance program.
• 5-7 years of Personal Lines Underwriting is required
• 3-5 years of audit experience preferred
• Strong understanding of Personal Auto and Property Underwriting, including insurance/broker operations, internal controls, and best practices
• Excellent written and verbal communication skills
• Strong organizational and analytical problem-solving skills with the ability to gather information, analyze critically, and communicate clearly with feedback

Responsibilities

• Identify, assess, and report on incomplete, inaccurate, or unsupported application information
• Manage communications with broker contacts before, during, and after the audit
• Provide recommendations on underwriting quality and key controls
• Re-underwrite files and take corrective action within authority
• Track corrective actions through resolution and escalate unresolved issues
• Identify root causes and report on findings and premium leakage
• Prepare clear audit reports and scorecards for brokers and stakeholders
• Analyze book-of-business data to identify trends and risks
• Benchmark broker results against peers and portfolio performance
• Lead or support quality projects and development of audit plans
• Maintain audit tools, templates, trackers, and documentation

Skills

Personal lines underwriting

Audit experience

Underwriting controls

Communication skills

Analytical problem solving

Decision making

Initiative

Relationship management

Education

Post-secondary education in insurance

Job description

Corporate Underwriting, Quality Assurance Analyst

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

As the Corporate Audit & Quality Review Analyst, you will help safeguard the quality and integrity of the Personal Lines Auto and Property book of business by conducting external broker audits and internal underwriting quality reviews. You will assess compliance with corporate underwriting guidelines, authorities, regulatory requirements, and best practices, while identifying trends, emerging risks, and opportunities to strengthen underwriting practices.

You will analyze audit results and portfolio data to uncover root causes and provide actionable recommendations to management. You will also support quality and process improvement initiatives, helping enhance audit methodologies and reporting, reduce premium leakage, and support profitable growth.

What you will do:

• Identify, assess, and report on findings of incomplete, inaccurate, or unsupported application information
• Manage communications with broker contacts before, during, and after the audit, including file requests, findings discussions, and follow-up
• Provide recommendations on the quality of underwriting and the effectiveness of key controls
• Re-underwrite files where required and take appropriate corrective action (e.g., rating corrections or escalation) within assigned authority
• Track corrective actions through resolution and elevate unresolved or repeat issues
• Identify, assess, and report on significant findings and underlying root causes – documentation, application completeness, rating accuracy, and underwriting quality
• Quantify the impact of findings, including premium leakage and exposure to unacceptable risk
• Manage communications with broker contacts before, during, and after the audit
• Provide recommendations on the quality of underwriting and effectiveness of key controls, and agree on broker action plans with defined timelines
• Prepare clear, professional audit reports and scorecards for brokers and internal stakeholders
• Analyze book-of-business data to identify trends, outliers, and emerging risks, and report findings with supporting data
• Benchmark broker results against peers and overall portfolio performance
• Provide practical recommendations and internally proposed mitigating action plans to Managers
• Contribute to the development and execution of the annual risk-based broker audit plan
• Contribute to the continuous improvement of broker audit methodology and processes
• Review underwriting transactions and calls for accuracy of rating, documentation, risk acceptability, and compliance
• Identify, assess, and report on significant findings and underlying root causes
• Provide recommendations on the quality of underwriting and effectiveness of key controls, such as escalations and referrals
• Identify individual and team trends and recommend targeted training or coaching to close gaps
• Consolidate audit results to identify recurring themes across Auto and Property, such as data quality, application completeness, rating accuracy, documentation gaps, and premium leakage
• Prepare regular trend reports, dashboards, and executive summaries for management
• Lead or support ad hoc quality projects, such as targeted file reviews, emerging-risk reviews, and validation of guideline or process changes
• Recommend updates to underwriting guidelines, procedures, controls, and training based on findings
• Maintain audit tools, templates, trackers, and documentation to ensure consistent and accurate reporting

What you need to succeed:

• Post secondary education is required preferably within an insurance program
• 5-7 years of personal Lines Underwriting Required
• 3-5 years of audit experience preferred
• Strong understanding of Personal Auto and Property Underwriting, including insurance/broker operations, internal controls, and best practices
• Excellent written and verbal communication skills
• Strong organizational and analytical problem-solving skills with the ability to resourcefully gather information, analyze critically, and communicate clearly providing both constructive positive and challenging feedback
• Decision Making
• Initiative
• Relationship Management

The expected base salary range for this position is $67,000.00 - $117,000.00. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.