Bring Your Hospitality Skills to a Staffing Career

ABL Employment.com; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading staffing agency is looking for a Customer Service Consultant in North York, ON. This full-time hybrid role involves handling customer inquiries, ensuring satisfaction, providing solutions, and maintaining customer records. Ideal candidates should possess strong interpersonal skills, experience in customer service, and proficiency with MS Office. The position offers competitive pay, benefits, and a supportive team culture.

Benefits

Competitive pay + performance bonus

Medical benefits

Paid mileage and training

Internet reimbursement

Supportive team culture

Hands-on onboarding

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Experience in customer service roles such as hospitality, retail, or call centre.
• Proficiency in resolving service issues and ensuring customer satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, and in person.
• Provide qualified workers to meet client staffing requirements.
• Ensure customer satisfaction by monitoring performance.

Skills

Interpersonal skills

Customer satisfaction

Problem-solving

Time management

Tools

MS Office

Databases/CRMs

Job description

Overview

Calling all bartenders, servers, hosts, and event leads: your hospitality skills are exactly what we need.

This is a full-time hybrid role for a Customer Service Consultant located in North York, ON. The role can be hybrid or fully in-office. The Customer Service Consultant will handle customer inquiries, provide qualified workers to meet client staffing requirements, ensure customer satisfaction, improve the customer experience, and address service concerns. This individual will also be responsible for maintaining records of customer interactions and collaborating with other departments to resolve issues effectively.

Responsibilities

• Handle customer inquiries via phone, email, and in person; provide timely, accurate information
• Provide qualified workers to meet client staffing requirements; confirm assignments and start details
• Ensure customer satisfaction by monitoring fill rates, attendance, and on-the-job performance
• Improve the customer experience by anticipating needs, offering solutions, and following up proactively
• Maintain accurate records of interactions, orders, confirmations, and compliance in our system
• Collaborate across teams (recruiting, payroll, sales) to resolve issues and deliver on service commitments
• Coordinate daily schedules including job orders, confirmations, and follow-ups; support branch projects as needed

What we offer

• Competitive pay + performance bonus
• Medical benefits and a monthly wellness bonus
• Paid mileage and paid training (vehicle required)
• Internet reimbursement
• Supportive team culture where your ideas matter
• Hands-on onboarding and ongoing career development
• A chance to make a real impact in people’s lives every day

Qualifications

• Strong interpersonal skills with the ability to build rapport with customers and assigned employees
• Experience ensuring customer satisfaction and improving the customer experience (hospitality, retail, call centre, collections, salon/spa, admin, etc.)
• Proficiency in customer support and resolving service issues; calm under pressure and solutions-focused
• Excellent oral and written communication; attention to detail and solid problem-solving
• Organized, great with time management; comfortable with email, databases/CRMs, and MS Office
• Valid driver’s licence and reliable vehicle

Location: North York, ON

Schedule: Full-time, Monday to Friday (daytime). Hybrid or in-office.

Ready to bring your customer service skills to a career with real growth?

Apply today: send your resume to [e-mail] with ‘Customer Service Consultant – North York’ in the subject line. Only those selected for an interview will be contacted.