Breast and Skeletal Health Field Service Engineer - Edmonton, AB, Canada

Hologic; Edmonton; Remote; CAD 70,000 - 90,000; Full time

Job summary

Une entreprise innovante dans le secteur de la santé recherche un Field Service Engineer pour assurer la maintenance et la réparation de produits d'imagerie médicale. Avec une majorité de déplacements, ce rôle implique des interactions directes avec les clients pour garantir le bon fonctionnement des équipements et établir des relations solides. Le candidat idéal aura une formation en ingénierie ou une expérience équivalente, avec des compétences techniques solides et une approche orientée client.

Qualifications

• Expérience de 2 à 5 ans avec interaction directe des clients.
• Capacité à passer une vérification de fond complète.
• Permis de conduire valide et bon dossier de conduite.

Responsibilities

• Réalisation de diagnostics avancés pour réparer et tester des instruments.
• Gestion des visites de maintenance préventive et non programmées.
• Documentation des appels de clients dans le système CRM.

Skills

Electronic testing equipment

Inventory and procurement systems

Customer interface

Computer skills

Time Management

Robotics experience

Fluidics knowledge

Pneumatics knowledge

Education

BS/BA degree or equivalent experience

AA/AS degree or practical Military experience

Job description

We are growing and are thrilled to be recruiting in the Edmonton, AB, CA region. Joining a team in our Breast & Skeletal Health Field Service Engineering you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Technical Support to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Solid computer skills.
• Time Management Skills
• Strong robotics, fluidics and pneumatics experience preferred.
• Ability to pass a comprehensive background check.
• Possess a valid Driver’s License and maintain a clean driving record.

Education

• BS/BA degree or equivalent experience preferred.
• AA/AS degree and/or practical Military experience considered.

Experience

• 2 - 5 years related field experience with direct customer interaction

Additional Details:

• This person will work out of a home based office
• Position will require 75% plus travel
• There will be opportunity for future on-call duties
• Overnight stays could be 3 to 4 nights a week