Breakfast Server (Casual) - Dominion Bar + Kitchen

Dominion-Bar-Kitchen; Surrey; On-site; CAD 21,000 - 30,000; Full time

Job summary

Dominion-Bar-Kitchen is seeking a Breakfast Server to deliver a memorable guest experience with friendly, attentive service.

The role requires guiding guests through menus, promoting promotions, and handling orders from opening shifts as early as 5:30am. You will work with a team to ensure smooth service, high guest satisfaction, and timely payments in a fast-paced environment.

Qualifications

• Experience delivering friendly, efficient service in a fast-paced setting.
• Strong communication and guest-relations skills.
• Able to multi-task and stay organized during peak periods.

Responsibilities

• Guide guests through the menu, answer questions and make recommendations.
• Explain prep methods and ingredients, and promote ongoing promotions.
• Take orders, serve food and beverages promptly, and process payments.
• Assist with reservations, greetings, seating, and guest thank-yous.
• Support training of new staff and maintain a positive team attitude.
• Ensure guest satisfaction and address issues promptly.
• Adhere to age policies for alcoholic beverages and sanitize tables.
• Open/close shifts when required and handle high-volume service periods.

Skills

Customer service

Multi-tasking

Team player

Communication

Friendly, approachable

Initiative

Education

Serving It Right & Food Safe Level 1

Eligible to work in Canada

Job description

Role Summary

The role of Breakfast Server reports to the Assistant General Manager. As a Server the role is not just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. The role of Breakfast Server will take initiative and deliver a wide range of services to ensure the guest enjoys their meal.

Key Accountabilities

1. Must be able to guide guests through the menu, answer questions, make recommendations, and suggest appropriate meals if required
2. Explain how various menu items are prepared, describing ingredients and cooking methods.
3. Ensure that all guests benefit from current, on-going and upcoming promotions
4. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
5. Assist in the training and development of new employees when required
6. Maintain a positive attitude that promotes teamwork within the restaurant
7. Perform various guest services by taking orders, serving food and beverages to the guests promptly
8. Collect payments from guests in a timely manner
9. Check with guests to ensure that they are enjoying their meals and take action to correct any problems
10. Check guests identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
11. Clean tables or counters after guests have finished dining
12. Stock service areas with supplies such as coffee, food, tableware, etc.
13. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
14. Performs other duties as assigned and directed by GM & Assistant GM

Education & Experience

• Previous serving experience preferred, but not necessary
• Must be Serving it Right and Food Safe Level 1 certified or be willing to become certified
• Must be eligible to work in Canada

Required Knowledge, Skills & Abilities

• Well groomed, smiles readily, good eye contact, friendly and polite, creates a great first impression
• Able to communicate well with wide variety of people, adapts tone, builds rapport
• Outgoing and confident, comfortable promoting items and services
• Ability to multi-task in a fast-paced environment
• Team player and works productively with others
• Must be able to work with minimal supervision and have a strong initiative
• You must be able to perform efficiently during high volume peak periods
• Must be able to work a flexible schedule including opening, closing, weekends and holidays
• Strong customer service skills – able to exceed guest expectations
• Must be available for shifts starting as early as 5:30am