Breakfast Associate

Custom Software Systems Inc.; Calgary; On-site; CAD 17,000 - 22,000; Part time

Job summary

Residence Inn by Marriott, Calgary South in Calgary, AB is seeking a Breakfast Associate to maintain breakfast area, ensure guest satisfaction, and support food safety and service standards. This part-time role requires early morning and weekend availability.

Reporting to the Rooms Division Manager, you will meet and greet guests, set up breakfast items, monitor equipment, assist with supplies, and uphold brand standards while delivering friendly, professional service.

Qualifications

• 1-2 years of experience in a customer service-oriented role.
• Previous host/hostess experience is an asset.

Responsibilities

• Meet and greet guests
• Maintain breakfast area cleanliness and equipment
• Ensure guest satisfaction
• Enforce safety procedures of the hotel by key control and reporting
• Write maintenance notices for equipment
• Display all food items in accordance to brand standards
• Promote guest loyalty through actions and mannerisms
• Provide answers to guest inquiries
• Follow vendor and supplier recommendations and local codes
• Present self in a professional manner
• Assist with or manage ordering of supplies
• Report suspicious activity and observe security measures
• Other relevant duties as required

Skills

Customer service

Team player

Interpersonal skills

Education

High School Diploma or GED

Job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

New Opportunity:

BREAKFAST ASSOCIATE

Residence Inn by Marriott, Calgary South

Reporting to the Rooms Division Manager or their designate, the Breakfast Associate will be responsible for maintaining the breakfast area to ensure guest comfort and enjoyment, as well as 100% Guest Satisfaction guarantees, quality assurance standards and guest security and safety.

This is a part-time position that requires availability to work early mornings and weekends.

RESPONSIBILITIES:

• Meet and greet guests
• Ensure the breakfast area is free of debris, and all equipment is in working order
• Maintain the satisfaction of all guests
• Enforce safety and security procedures of the hotel by key control, reporting suspicious activity or persons, and locking all storage areas
• Write maintenance notices for all equipment in need of attention, repair or replacement
• Display all food items in accordance to brand standards and in a manner that will ensure guest satisfaction
• Promote guest loyalty through actions, speech and mannerisms
• Provide or locates the answer to all guest inquiries
• Follow all vendor and supplier recommendations, and local codes, concerning food safety and handling
• Present her or himself in a professional manner
• Assist with or manage ordering of supplies necessary for the efficient running of the breakfast bar
• Report suspicious activity by guests or others and observes all security and safety measures
• Other relevant duties as required

QUALIFICATIONS:

Experience Required

• 1-2 years of experience in a customer service-oriented role
• Previous host/hostess experience an asset

Mission Critical Competencies

• Ability to demonstrate being a team player
• Excellent customer service and interpersonal skills
• A fun, positive attitude with a sense of humour
• Committed to realizing all our Core Pillars (core values)

Desired Education

• A High School Diploma or GED required

WORKING CONDITIONS:

• Fun working environment, committed to realizing our Core Pillars
• May be required to lift items up to 30 lbs.