Brand Experience Specialist — On-site Toronto

Quince; Toronto; On-site; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401K plan

Paid training and onboarding

Set schedule with guaranteed hours

Job summary

Quince is seeking a Customer Experience Specialist to be the human heartbeat of the brand from our Toronto office. You’ll own conversations across chat, email, phone, and social channels, delivering thoughtful, brand-aligned service with care.

In this on-site role, you’ll learn our materials, fits, and care details to guide customers confidently, while maintaining calm and ownership through busy moments. The position offers a fixed schedule, competitive compensation, and comprehensive benefits.

Qualifications

• High School diploma or GED.
• Minimum 2 years of customer service experience.
• On-site in Toronto office (5 days/week).

Responsibilities

• Own the full customer experience from start to finish, ensuring every customer feels seen and cared for.
• Deliver exceptional, brand-aligned service across chat, email, phone, and social channels.
• Resolve with empathy and intention, turning resolutions into loyalty.
• Navigate service platforms with modern tools while maintaining a human touch.
• Raise recurring questions or friction points to help us improve.
• Become a product expert on materials, fits, and care details.
• Bring calm and clear communication during busy moments.

Skills

AI-Ready Mindset

Empathy

Ownership

Accountability

Calm under pressure

Education

High School diploma or GED

Job description

Quince is seeking a Customer Experience Specialist to be the human heartbeat of the brand from our Toronto office. You’ll own conversations across chat, email, phone, and social channels, delivering thoughtful, brand-aligned service with care.

In this on-site role, you’ll learn our materials, fits, and care details to guide customers confidently, while maintaining calm and ownership through busy moments. The position offers a fixed schedule, competitive compensation, and comprehensive benefits.