Brand Ambassador (Yorkville)

Diptyque Paris; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A luxury fragrance brand in Toronto is seeking a Brand Ambassador to enhance the client experience, build relationships, and drive sales. The ideal candidate has at least 3 years in luxury retail, strong communication skills, and a passion for beauty. Flexibility to work varied hours is essential. Join a talented team and enjoy potential bonuses and benefits.

Benefits

Potential bonuses

Inclusive company culture

Qualifications

• At least 3 years in luxury retail sales; beauty experience a plus.
• Proven ability to enhance customer loyalty and results.
• Strong industry awareness and business acumen.

Responsibilities

• Enhance the client experience and greet clients throughout the store.
• Boost sales through omni-channel selling.
• Develop and maintain client relationships.

Skills

Luxury retail sales experience

Excellent communication skills

Customer loyalty enhancement

Passion for beauty and fragrance

Tools

Microsoft Office

Job description

Brand Ambassador (Yorkville)

Apply locations: Canada - Toronto | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: JR66

Diptyque, founded in 1961 in Saint Germain, Paris, is a creator of evocative perfumes, scented skincare, and decorative objects. We blend reverie, nature, and art to inspire imagination.

The Brand Ambassador will build and maintain relationships with clients through deep product knowledge, personal engagement, and luxury service.

Responsibilities

• Enhance the client experience
• Greet and welcome clients throughout the store
• Engage with clients genuinely and meaningfully
• Provide advice and knowledge about products
• Create seamless and personal interactions
• Support client satisfaction KPIs

• Boost sales through omni-channel and out-of-home selling
• Educate clients on merchandise, events, and policies
• Demonstrate brand expertise and styling
• Recommend products based on client preferences
• Handle returns graciously and offer solutions
• Utilize selling tools and store technology effectively
• Promote the AYS program benefits
• Achieve personal sales and KPI goals

Grow Client Base

• Develop relationships through personalized interactions
• Build and retain client relationships, especially with new clients
• Be self-motivated and strategize business growth
• Use digital tools for client engagement and follow-up

Operational Excellence

• Assist with store operations and visual merchandising
• Follow company policies and safety procedures
• Complete daily checklists

Team Contribution

• Collaborate to provide excellent client service
• Foster a positive team environment
• Maintain good relationships within the company

Requirements

• At least 3 years in luxury retail sales; beauty experience a plus
• Proven ability to enhance customer loyalty and results
• Proficiency in Microsoft Office
• Strong industry awareness and business acumen
• Excellent communication and organizational skills
• Passion for Beauty and Fragrance
• Flexibility to work evenings, weekends, and holidays

Diptyque Paris values diversity and inclusivity, ensuring equal opportunities for all employees. Compensation will be based on skills, experience, and location, including potential bonuses and benefits.

Join us to unleash creativity and support your growth within a talented team.