Brand Ambassador (Yorkville)

Diptyque Paris; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury fragrance company in Ontario seeks a Brand Ambassador to enhance client experiences and foster relationships. The ideal candidate has at least 3 years of luxury retail experience, excellent communication skills, and a passion for beauty and fragrance. This full-time role offers competitive pay and opportunities for personal growth in a dynamic team environment.

Qualifications

• Minimum 3 years of sales experience in luxury retail; beauty experience a plus.
• Proven ability to foster positive customer experiences and build loyalty.
• Excellent communication and organizational skills.

Responsibilities

• Enhance the client experience and provide luxury service.
• Boost sales through omni-channel and out-of-home base selling.
• Cultivate and grow a client base through personalized connections.
• Assist in operational tasks and follow company policies.
• Partner with team members to enhance client experience.

Skills

Sales experience in luxury retail

Customer experience fostering

Microsoft Office proficiency

Communication skills

Organizational skills

Industry awareness

Passion for beauty and fragrance industry

Job description

Join to apply for the Brand Ambassador (Yorkville) role at Diptyque Paris.

This range is provided by Diptyque Paris. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$23.00/hr - CA$29.00/hr

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

The Brand Ambassador will acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

RESPONSIBILITIES

• Enhance the client experience
• Greet and welcome clients throughout all areas of the store
• Connect with clients in a genuine and meaningful way
• Provide clients advice and knowledge that they may not have realized they needed
• Make every client interaction a personal and seamless experience
• Exhibit behaviors that support client satisfaction goals (KPI)

Boost sales through omni-channel and out-of-home base selling

• Educate self and client on merchandise, events, promotions, policy and services
• Demonstrate expert styling and brand knowledge
• Recommend merchandise based on expert product knowledge and client preferences
• Graciously handle returns and offer options based on client's needs
• Utilize selling tools and store technology to sell effectively across all channels
• Promote benefits of the AYS program
• Achieve personal sales and boutique KPI goals

Cultivate and grow client base

• Build client relationships through personalized connections
• Acquire and retain clients, increasing spend and loyalty
• Utilize digital tools to connect with clients and follow up

Champion operational excellence

• Assist in operational tasks: maintain the selling floor, stock, visual merchandising, and safety protocols
• Follow company policies and complete daily checklists

Contribute to team success

• Partner with team members to enhance client experience
• Create a positive work environment through teamwork

REQUIREMENTS

• Minimum 3 years of sales experience in luxury retail; beauty experience a plus
• Proven ability to foster positive customer experiences and build loyalty
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong industry awareness and business acumen
• Excellent communication and organizational skills
• Passion for the Beauty and Fragrance Industry
• Flexible schedule including evenings, weekends, and holidays

Diptyque Paris is committed to diversity and inclusion, ensuring equitable treatment and opportunities for all employees. We value each individual's unique contributions and strive to create an environment where everyone can thrive.

The salary will be determined based on skills, experience, and location, and may include bonuses, benefits, and other perks.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Retail Luxury Goods and Jewelry