brand ambassador

Yukon Brewing Company; Whitehorse; On-site; CAD 80,000 - 100,000; Full time

Job summary

A local brewery in Whitehorse is looking for a customer service representative. In this on-site role, you will develop communication strategies, address customer inquiries, and provide ongoing support to ensure customer satisfaction. This position requires a secondary school diploma and previous experience in customer service or call centres. Strong communication skills are essential.

Benefits

As per collective agreement

Qualifications

• Experience in customer service or call centre.
• Ability to address customer complaints and provide information.
• Skills in organizing office supplies and managing inventory.

Responsibilities

• Develop communication strategies to improve customer interaction.
• Provide ongoing support to clients after the sale.
• Address customer inquiries regarding procedures and products.

Skills

Communication strategies

Customer service

Problem-solving

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages: English

Education

• Secondary (high) school graduation certificate

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Urban area

Responsibilities

Tasks

• Develop communication strategies
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Order office supplies and maintain inventory
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization

Type of experience

• Call centre

Area of work experience

• Marketing

Specialization/experience (business sales and services)

• Distribution

Benefits

Financial benefits

• As per collective agreement