Brand Ambassador

Brobston Group; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Diptyque Paris in Toronto is seeking a Brand Ambassador to engage clients with luxury service and expert product knowledge. You will foster meaningful relationships, drive in-store and omni-channel sales, and represent the brand with impeccable client care.

The role requires a minimum of 3 years in luxury retail, strong communication, and flexibility to work retail hours, including evenings and weekends. A premium client experience is our priority.

Qualifications

• Minimum of 3 years of sales experience in luxury retail; beauty experience is a plus.
• Strong customer service mindset and ability to build loyalty.
• Excellent verbal and written communication skills; professional appearance.

Responsibilities

• Greet and welcome clients across store areas; build rapport and deliver personalized service.
• Provide product knowledge and styling advice; highlight features and benefits.
• Drive omni-channel and in-store sales; educate on policies, events, and services.
• Reinforce brand standards and ensure a seamless client experience across channels.
• Maintain selling floor, assist with visual merchandising, and support store operations.

Skills

Luxury retail

Sales experience

Customer service

Communication

Tools

MS Office

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

The Brand Ambassador will acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

RESPONSISBILTIES

Enhance the client experience

• Greets and welcomes clients throughout all areas of the store
• Connects with clients in a genuine and meaningful way
• Provides clients advice and knowledge that they may not have realized they needed
• Makes every client interaction a personal and seamless experience
• Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

• Educates self and client on merchandise, events, promotions, policy and services
• Demonstrates expert styling and brand knowledge
• Recommends merchandise based on expert product knowledge and client preferences
• Graciously takes returns and offers options based on client’s needs
• Takes an omnitude approach to identify and recommend merchandise across all channels
• Utilizes selling tools and store technology to sell across all channels effectively
• Promotes benefits of the AYS program
• Achieves personal sales and boutique KPI goals

Cultivate and grow client base

• Cultivates the client relationship through personalized connection
• Acquires and builds client base primarily through forming relationships with new clients and maintaining / retaining/building spend of existing clients
• Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through out-of-home-base selling and strong client relationships
• Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary
• Proactively utilizes mobile devices and selling technology to communicate with clients and expand business

Champion operational excellence

• Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)
• Follow and implement company policies and procedures
• Completes daily opening/closing checklists

Contribute to team success

• Partners with others to provide the best client experience
• Actively creates a positive work environment through teamwork and collaboration
• Maintains positive working relationships throughout the company

REQUIREMENTS

• Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Beauty and Fragrance Industry;
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The salary offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Diptyque is committed to diversity in all its forms and considers each application carefully.

Diptyque is committed to diversity in all its forms and considers each application carefully.