Branch Representative

As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. You will also work closely with the inside/outside sales teams, source parts and equipment, and maintain inventory accuracy.

If you are someone who enjoys providing exceptional customer service, has knowledge and experience in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the place for you! Apply now to become a Branch Representative and be a part of our talented team at our St-John’s branch!

What you will accomplish with us:

• Process orders and quotations, and support inside sales team with quotation requests
• Source parts and/or equipment in collaboration with buying groups and suppliers
• Understand clients' needs and suggest appropriate products or services to achieve satisfaction
• Build sustainable customer relationships and trust through open communication
• Address customer concerns and provide timely solutions
• Conduct physical inventory and maintain inventory accuracy
• Ability to lift or move heavy products (up to 50lbs.)
• Forklift training will be required if not already certified
• Participate in after-hours on-call rotation after 3 months, involving attending the branch for emergency callouts
• Follow company guidelines, policies, and procedures

What You Bring to Our Team:

• Excellent verbal and written communication skills
• Professional phone manner and customer service skills
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to multitask, prioritize, and manage time effectively
• Problem-solving abilities
• Good organization skills
• Professional demeanor
• Previous experience in the HVAC-R industry, retail sales, or technical-related field (an asset)
• Completion of a professional degree in refrigeration, heating, ventilation (an asset)
• Safety footwear required

Compensation Information:
Base Salary Range: $40,000 - $50,000 annually
Supplemental Pay Types Include: Annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.