Branch Oversight Manager

sunlife; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Great Place to Work 2026 (Canada)

Job summary

Sun Life is seeking a Branch Oversight Manager to lead the Branch Oversight Review and Analyst teams, driving risk-based testing, planning and continuous improvement in a regulated, client-focused environment. You will develop annual review plans, coordinate reviews for all Registered locations, track issues and remediation, and report trends to strengthen the risk framework.

A university degree and 5+ years in financial services with OSFI exposure are required.

Qualifications

• University degree and 5+ years of progressive experience within the financial services sector with wealth products; at least 2 years relevant experience working for an investment or a mutual fund dealer.
• Experience working in an OSFI-regulated environment, with alignment to three lines of defense model
• Knowledgeable on CIRO and CSA regulatory requirements.
• Ability to translate legislation and regulations into business impacts, compliance elements and regulatory risks.

Responsibilities

• Lead, mentor and develop the analyst team while promoting a collaborative, high-performance culture focused on operational excellence and continuous improvement.
• Develop annual review plans and schedules
• Support in planning and coordinating branch oversight reviews for all Registered locations.
• Conduct and review, risk-based testing to identify trends and training opportunities
• Conduct and approve planning, scoping and sampling activities within Resolver
• Assist in the evaluation of oversight procedures and testing programs, performing gap analysis to support continuous improvement, standardization, and operational excellence.
• Identify, communicate and escape issues as appropriate, including ensuring that corrective action plans are completed on time
• Track and report on identified issues and the remediation status
• Review the Branch Oversight program outcomes for trends and opportunities for improvement of risk management and program effectiveness
• Manage concurrent projects and initiatives that may involve collaborating with stakeholders, while balancing competing priorities and timelines.

Skills

Integrity & ethics

Excellent communication

Initiative

Ownership

Analytical skills

Regulatory knowledge

Education

University degree

Tools

Resolver

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Business Governance & Controls (BG&C) team is responsible for first line oversight within the Canadian Retail Advice and Solutions (RAS) business and works closely with advisors and field leaders to help advisors build and maintain compliant business practices, meet evolving regulatory expectations, all while putting the Client's interests and experience first.

Reporting to the Director, Branch Oversight and Quality Assurance, the Branch Oversight Manager is part of a team which is comprised of an independent Branch Oversight Review team and a Branch Oversight Analyst team. In this role, the successful candidate will be responsible for working closely with the Branch Oversight Review team and the Branch Oversight Analysts to identify trends and areas of risk.

What you will do:

• Lead, mentor and develop the analyst team while promoting a collaborative, high-performance culture focused on operational excellence and continuous improvement.
• Develop annual review plans and schedules
• Support in planning and coordinating branch oversight reviews for all Registered locations.
• Conduct and review, risk-based testing to identify trends and training opportunities
• Conduct and approve planning, scoping and sampling activities within Resolver
• Assist in the evaluation of oversight procedures and testing programs, performing gap analysis to support continuous improvement, standardization, and operational excellence.
• Identify, communicate and escape issues as appropriate, including ensuring that corrective action plans are completed on time
• Track and report on identified issues and the remediation status
• Review the Branch Oversight program outcomes for trends and opportunities for improvement of risk management and program effectiveness
• Manage concurrent projects and initiatives that may involve collaborating with stakeholders, while balancing competing priorities and timelines.

Preferred skills:

• High degree of integrity and ethics; good judgement
• Excellent communication skills, with comfort presenting to large groups as well as different audiences, including senior leadership, internal examination teams, advisors and external regulators
• Work consistently with initiative, urgency and purpose
• Ability to take ownership and work independently
• Strong analytical, organizational and problem-solving skills
• Excellent knowledge of risks, controls and testing methodology.

University degree and 5+ years of progressive experience within the financial services sector with wealth products; at least 2 years relevant experience working for an investment or a mutual fund dealer.

Experience working in an OSFI-regulated environment, with alignment to three lines of defense model

Knowledgeable on CIRO and CSA regulatory requirements.

Ability to translate legislation and regulations into business impacts, compliance elements and regulatory risks.

The successful candidate must be able to be registered with a securities dealer, upon hire.

Working knowledge of Investment dealer products and UMIR regulations.

A recognized professional financial designation (e.g. CIM, CFA, CAMs, CPA/CA, etc.) is an asset

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Why join Sun Life:

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A friendly, collaborative and inclusive culture
• A collaborative and interactive team environment
• Being part of our journey in developing the next greatest digital experience
• Working together, sharing common values and encouraging growth & achievement
• Joining a reputable organization with over 150 years of history
• Certified Great Place to Work in Canada in 2026