Branch Ops Manager

BMO; London; On-site; CAD 85,000 - 110,000; Full time

Job summary

BMO in Ontario, Canada, is seeking a compliance and operational support professional to help achieve business objectives through robust regulatory adherence and efficient processes.

The role emphasizes aligning actions with BMO values, collaborating across teams, and driving governance, reporting, and continuous improvement to mitigate risk and support client satisfaction.

Qualifications

• Experience in regulatory compliance monitoring.
• Ability to coordinate with internal and external stakeholders.
• Strong analytical and reporting skills.

Responsibilities

• Supports branch/region in achieving business objectives by providing operational support and management of sales compliance and regulatory requirements.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear outcomes, and ensures accountability for follow through.
• Builds interdependent teams that collaborate across functional groups to create value for stakeholders.
• Attracts, retains, and enables career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Provides input to the market business development plan.
• Supports the solution and implementation of addressing client concerns and escalations, as required.
• Performs risk assessments to ensure there are no breaches in compliance.
• Makes recommendations to management about risk and regulatory requirements and compliance.
• Recommends and implements solutions based on analysis of issues and implications for the business and the client.
• Assists in the development of strategic plans and identifies emerging issues to inform decision-making.
• Supports execution of strategic initiatives in collaboration with stakeholders.
• Helps determine business priorities and sequence for execution of strategy.
• Conducts independent analysis to resolve strategic issues.
• Acts as the prime contact for stakeholder relationships, including regulators.
• Coordinates activities for implementation of strategic initiatives with tracking of metrics.
• Builds relationships with internal/external stakeholders and ensures alignment.
• Breaks down strategic problems and analyzes data to provide insights and recommendations.
• Coordinates management of databases ensuring data governance alignment.
• Monitors performance and addresses issues; designs reports and dashboards.
• Ensures effective implementation of Bank initiatives and programs.

Job description

Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Provides input to the market business development plan.
• Support the solution and implementation of addressing client concerns and escalations, as required.
• Performs risk assessments and monitoring to ensure there are no breaches in compliance.
• Makes recommendations to management about risk and regulatory requirements and compliance.
• Recommends and implements solutions based on analysis of issues and implications for the business and the client.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
• Monitors and tracks performance and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Ensures the effective implementation of Bank initiatives and programs.
• Models a mindset for continuous improvement and champions alternatives.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Prepares documentation of compliance monitoring and risk assessments, and findings to management as per guidelines.
• Executes administrative reviews and filings according to Bank policies and procedures.
• Ensures Branch organization and delegation templates are in place and up to date.
• Monitors daily transactions, monthly transactions, and reports in accordance with regulatory guidelines