Regional Support Manager, Trust, British Columbia & Prairies

Bank N.A.; Vancouver; On-site; CAD 90,000 - 130,000; Full time

Job summary

Bank N.A. in Vancouver seeks a Regional Support Manager, Trust, to lead and coach trust support professionals across British Columbia and the Prairies.

You will drive timely, compliant service to clients, Trust Officers, and internal partners, while optimizing workflows and strengthening risk management. Reporting to the Regional Director, Trust, you will shape capacity, performance metrics, and continuous improvement initiatives, building high-touch client experiences and scalable operations

Responsibilities

• Supports and reports to the Regional Director, Trust.
• Provides day-to-day support to the trust administration professionals.
• Fosters a culture aligned to Bank's purpose, values and strategy, modeling values and behaviors.
• Supports regional trust operations with day-to-day activities.
• Ensures adherence to policies and procedures.
• Supports risk management best practices.
• Drives continuous improvement across team workflows.
• Builds interdependent teams across functional groups to create value.
• Attracts, retains, and enables career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees.
• Provides input to the regional market business development plan.
• Addresses client concerns and escalations as required.
• Performs risk assessments and monitoring to ensure compliance.
• Makes recommendations to management about risk and regulatory requirements.
• Leads or participates in change management initiatives.
• Prepares compliance monitoring and risk assessment documentation.

Job description

Application Deadline:

11/29/2026

Address:

595 Burrard Street

Job Family Group:

Wealth Sales & Service

Role Overview

The Regional Support Manager, Trust, British Columbia & Prairies is responsible for providing leadership, operational support to the Trust professional support teams serving British Columbia and the Prairies regions.

Reporting to the Regional Director, Trust, the Regional Support Manager leads, coaches, and develops Trust support professionals and helps ensure the consistent delivery of timely, accurate, compliant, and high-quality service to clients, Trust Officers, and internal business partners.

The role supports the business objectives of British Columbia and the Prairies by enhancing team capability, optimizing capacity and workflow, strengthening operational discipline, supporting risk management, and driving continuous improvement. Working closely with regional leadership and trust professionals, the Regional Support Manager helps create an integrated, high-touch client experience while enabling the business to grow effectively and sustainably.

Key Accountabilities

• Supports and reports in to the Regional Director, Trust.
• Provides day to day support to the trust administration professionals
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Supports the Regional Director of Trust with day to day operations
• Ensures adherence to policies and procedures
• Supports risk management best practices
• Drives continuous improvement across team workflows
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Provides input to the market business development plan.
• Support the solution and implementation of addressing client concerns and escalations, as required.
• Performs risk assessments and monitoring to ensure there are no breaches in compliance.
• Makes recommendations to management about risk and regulatory requirements and compliance.
• Recommends and implements solutions based on analysis of issues and implications for the business and the client.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making around operational matters
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones
• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
• Monitors and tracks performance of the trust support professionals and addresses any issues.
• Designs and produces regular and ad-hoc reports
• Ensures the effective implementation of Bank initiatives and programs.
• Models a mindset for continuous improvement and champions alternatives.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour.
• Prepares documentation of compliance monitoring and risk assessments, and findings to management as per guidelines.
• Executes administrative reviews and filings according to Bank policies and procedures.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Acts as a subject matter expert on business applications/systems.
• Monitors operational controls to identify any deficiencies and supports the initiation of appropriate corrective actions to ensure controls are adequate.
• Identifies and analyzes factors which may affect risk mitigation within the market and compliance with applicable regulatory requirements
• Monitors to ensures Branch adherence to internal/external Compliance regulations and requirements
• Provides input into the planning and implementation of operational programs.
• Executes work to deliver timely, accurate, and efficient service.
• Sources new sales & service professional candidates in collaboration with the Regional Director, Trust
• Supports the Trainee mentorship and supervises performance during and subsequent to their training period.
• Leads/participates in the design, implementation and management of core business/group processes.
• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
• Performs various opera