Branch Operations Supervisor

RBC Dominion Securities; Vernon; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading financial services firm in Vernon is seeking a Branch Operations Supervisor. The role involves oversight of cash transactions, managing branch operations, and ensuring compliance with policies. The ideal candidate will be detail-oriented with exceptional communication skills and a professional approach to work. This full-time position offers a salary range of $45,000 to $60,000 along with a comprehensive benefits program.

Benefits

Comprehensive Total Rewards Program

Development through coaching opportunities

Dynamic and collaborative work environment

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills.
• Confidence in explaining and instructing co-workers on policies and procedures.

Responsibilities

• Responsible for oversight and processing of all branch cash transactions.
• Ensure Branch and Cage reports are prepared and reviewed.
• Oversee account opening approvals and coaching branch staff.

Skills

Calendar Management

Communication

Computer Literacy

Detail‑Oriented

Time Management

Teamwork

Job description

Job Overview

The RBC Dominion Securities Management team located in Vernon, BC is looking for a Branch Operations Supervisor to join their team! The Branch Operations Supervisor provides supervision over the Branch Operations, including an increased level of responsibility in oversight for internal controls with the Branch Management team. The role involves high-level involvement in audit and implementation of regulatory policy and procedural rules and regulations.

Responsibilities

• Responsible for oversight and processing of all branch cash transactions, including cheques, bank wires and physical securities.
• Ensure Branch and Cage reports are prepared, printed, reviewed and presented to Branch Management for review; may review or sign off on reports prior to final sign off.
• Ensure the Branch Operations team executes filing for all branch operations related reports and documents, overseeing branch retention of documents in accordance with internal controls.
• Stand in as a branch designate as needed, sign guarantee documents and sign cheques.
• Oversee account opening approvals, reviewing documentation, spotting errors, and coaching branch staff on proper procedures.
• Assist with participation in Branch Support Staff meetings to review and educate on Branch Operations updates, common errors and best practices.

Qualifications

Must Have

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills.
• Confidence in explaining and instructing co-workers on policies and procedures.
• A professional approach to all situations, creating a positive working environment.
• Ability to complete duties independently, seeking out own answers and solutions.

Nice to Have

• Knowledge of RBC Dominion Securities’ systems and procedures.
• Experience in the securities industry.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and management opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• A world‑class training program in financial services.

Compensation

The expected salary range for this position is $45,000 - $60,000. This position may be eligible to receive a discretionary/variable incentive payment. Compensation will be determined by factors including candidate experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Location

2701 Highway 6, Vernon, Canada

Employment Details

Full time, 37.5 hours per week, Regular position, Salaried.

Job Skills

• Calendar Management
• Communication
• Computer Literacy
• Desktop Tools
• Detail‑Oriented
• Email Services
• Interpersonal Relationships
• Teamwork
• Time Management
• Word Processing Software

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. We maintain a workplace where employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally, fostering respect, belonging, and opportunity for all.