Branch Operations Representative/Reception

RBC; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading bank in Canada seeks a Branch Operations Assistant to join the Ottawa team. The role involves managing client communications and providing vital administrative support. Candidates should have exceptional attention to detail and communication skills. This position offers a dynamic work environment and a comprehensive rewards program.

Benefits

Comprehensive Total Rewards Program

Coaching and development opportunities

Impactful work environment

World-class training in financial services

Qualifications

• Exceptional communication skills in English; French is an asset.
• Ability to work independently and seek solutions.

Responsibilities

• Manage incoming communications from clients and partners.
• Provide administrative support to the Management team.
• Assist with processing incoming and outgoing funds.

Skills

Attention to detail

Time management

Written communication

Verbal communication

Microsoft Office skills

Education

Completion of the Canadian Securities Course (CSC)

Job description

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Ottawa Centre is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative and operational support to clients and employees.

What will you do?

• Help manage incoming communications from clients, Advisors and other internal and external partners.
• Provide attentive and accurate service to clients and respond to their needs
• Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
• Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc.

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in English (French is an asset but not required)
• Strong Microsoft Office skills
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details

Address:

45 O'CONNOR ST:OTTAWA

City:

Ottawa

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-01

Application Deadline:

2025-08-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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