Branch Operations & People Leader

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading financial institution in Toronto is seeking a Senior Branch Administrator to manage a support team and oversee branch operations. Responsibilities include hiring, coaching, and ensuring operational efficiency while providing excellent customer service. The ideal candidate will have completed the Canadian Securities Course and possess strong management skills. This position offers a temporary contract with a focus on people management, administrative tasks, and compliance adherence.

Benefits

Competitive compensation

Banking benefit

Wellbeing support

Employee assistance programs

Qualifications

• Successfully completed the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH).
• Experience in the financial service brokerage industry.
• Strong organizational and administrative skills for a fast-paced environment.
• Strong management and interpersonal skills to manage support staff.
• Effective communication and problem-solving skills.

Responsibilities

• Oversee hiring, training, and performance management of support staff.
• Manage branch operations and identify efficiency opportunities.
• Assist in Investment Advisor duties and ensure customer service standards.

Skills

Banking Operations

Coaching

Customer Experience (CX)

Customer Service

Office Administration

People Management

Performance Management (PM)

Prioritization

Transaction Banking

Education

Canadian Securities Course (CSC)

Conduct & Practices Handbook (CPH)

Job description

A leading financial institution in Toronto is seeking a Senior Branch Administrator to manage a support team and oversee branch operations. Responsibilities include hiring, coaching, and ensuring operational efficiency while providing excellent customer service. The ideal candidate will have completed the Canadian Securities Course and possess strong management skills. This position offers a temporary contract with a focus on people management, administrative tasks, and compliance adherence.