Branch Operations Manager

RBC; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

A financial institution is seeking a licensed Branch Operations Manager for its Montréal PVM 5 branch. In this role, you will oversee daily operations, manage client account activities, ensure compliance, and provide training to staff. Successful candidates will be bilingual, detail-oriented, and hold relevant Canadian securities qualifications. This full-time position offers a dynamic and collaborative work environment with competitive compensation and benefits.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Opportunities for challenging work

High level of autonomy

Qualifications

• Completion of Canadian Securities Course and Conduct and Practices Handbook Course required.
• Meticulous attention to detail and strong organizational skills are essential.
• Ability to handle high-pressure situations and maintain professionalism.

Responsibilities

• Manage daily operations and support the Branch Director.
• Ensure compliance and internal control requirements are met.
• Supervise branch staff and coordinate training initiatives.

Skills

Bilingualism (English and French)

Meticulous attention to detail

Strong organizational skills

Ability to multi-task

Education

Canadian Securities Course (CSC)

Conduct and Practices Handbook Course (CPH)

Job description

Job Summary

Job Description

What is the opportunity?

RBC Dominion Securities is currently seeking a licensed Branch Operations Manager to assist in the daily operations of the Montréal PVM 5 branch. You will fulfil a leadership role by providing operational and administrative support to the Branch Director and to the advisory teams. In addition to managing client account activities and ensuring compliance standards are met, you will also supervise branch staff, liaise with internal departments, provide software and process-related training, and manage the branch facilities and equipment.

What will you do?

• Implement Branch Director's directives and ensure the branch is efficiently and effectively managed
• Manage the daily administrative operations of the branch, including the approval of all incoming and outgoing daily transactions
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff
• Ensure compliance and internal control requirements are met
• Verify and approve all outgoing assets, cheques, and bank wires
• Verify and action all requests submitted by sales support staff through the internal workflow business application system
• Verify documentation and approve account openings

What do you need to succeed?
Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH), preferably already approved by CIRO
• Meticulous attention to detail and strong organizational skills
• Ability to work efficiently, multi-task, and maintain professionalism in high-pressure environments
• Knowledge of the firm’s operations, policies, and procedures regarding client accounts, including internal controls

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program, including bonuses, flexible benefits, and competitive compensation
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• High level of autonomy

Job Skills

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-22

Application Deadline:

2025-08-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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