BRANCH OPERATIONS MANAGER

In Demand Recruitment and Consulting Inc.; Innisfil; On-site; CAD 70,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Operations Manager to lead their Parts and Service operations in Innisfil. This full-time role offers a unique opportunity to drive performance and growth at a flagship branch. You will lead a talented team, collaborate with senior leadership, and ensure operational excellence while fostering a culture of safety and compliance. With a competitive salary, comprehensive benefits, and a supportive work environment, this position is perfect for those looking to make a significant impact in a thriving company. If you're passionate about operational leadership and customer satisfaction, this role is for you.

Benefits

Comprehensive benefits package

Annual performance-based bonus

Company vehicle

Employer-paid health and dental

Matching contributions to Retirement Savings Plan

Paid vacation and personal leave

Laptop and mobile phone

Corporate expense account

Qualifications

• 4+ years in senior operational or branch management roles.
• Proven track record in managing P&L responsibilities.

Responsibilities

• Lead Parts and Service teams, setting clear objectives and providing feedback.
• Manage departmental KPIs and analyze sales and inventory metrics.

Skills

Team Leadership

Customer Engagement

Financial Acumen

Analytical Skills

Office Software (Word, Excel)

Operational Management

Mechanical Understanding

Detail-oriented

Education

Diploma or Degree in Business or Automotive Management

Technical Trade Certification

Tools

Service/Inventory Systems

Job description

IN DEMAND Recruitment & Consulting Inc. is currently looking to hire a BRANCH OPERATIONS MANAGER for our client in Innisfil, ON.

We are seeking a highly motivated and experienced leader to oversee the Parts and Service operations at our flagship branch location in Innisfil, Ontario. This full-time, permanent role plays a key part in supporting the performance and growth of one of the largest service branches in our North American network.

JOB DESCRIPTION:

Lead the Parts and Service teams by setting clear objectives, providing regular feedback, and fostering ongoing training and professional development.

Collaborate with the People & Culture team to recruit, onboard, and retain top talent.

Work with senior leadership to set and monitor annual targets aligned with strategic business plans.

Manage departmental KPIs, analyzing metrics around sales, margins, and inventory performance.

Ensure the branch facility is clean, safe, and compliant with all safety and operational standards.

Oversee the maintenance of branch equipment and ensure all safety documentation is current and audit ready.

Promote and enforce workplace safety protocols, act as a visible leader in health and safety practices.

Develop strong relationships with clients and suppliers, resolving concerns and ensuring high customer satisfaction.

Identify opportunities for service and parts growth and proactively pursue regional business development.

Represent the brand at industry events, conferences, and training sessions as required.

Oversee financial activities including invoice approvals, expense tracking, and cost control initiatives.

Maintain accurate and balanced parts inventory by coordinating closely with the central distribution team.

Take ownership of special projects or operational initiatives as assigned.

QUALIFICATIONS:

Education & Certifications:

• Diploma or Degree in Business, Automotive Management, or a relevant field; equivalent experience will be considered.
• A technical trade certification (e.g., Heavy Equipment Technician or Truck & Coach License) is considered an asset.
• Must hold a valid driver’s license and pass a background check.

Experience:

• 4+ years in a senior operational or branch management role, ideally within industrial or equipment service environments.
• Proven track record in managing P&L responsibilities and delivering measurable results.
• Strong experience with office software (Word, Excel) and service/inventory systems.
• Demonstrated success in team leadership, customer engagement, and growth strategy execution.
• Strategic and analytical mindset with solid financial acumen.
• Resourceful and efficient in allocating people, equipment, and inventory.
• Strong mechanical understanding and hands-on approach.
• Excellent interpersonal, communication, and customer service skills.
• Capable of prioritizing tasks and managing multiple timelines.
• Collaborative team player who inspires and motivates others.
• Detail-oriented, organized, and action-driven.
• Committed to maintaining a culture of safety and compliance.
• Willingness to travel occasionally as required.

Why this is a great opportunity!

Talented, dedicated and passionate team to work with

Exceptional best-in-class products and service offerings for our customers

Competitive base salary, commensurate with experience

Annual performance-based bonus program

Comprehensive benefits package – fully employer-paid (Health, Dental, Life, Disability, Travel)

Matching contributions to a Retirement Savings Plan

Paid vacation and personal leave

Company vehicle, laptop, mobile phone, and corporate expense account

Qualified and interested individuals are encouraged to apply to [e-mail]

ONLY QUALIFIED CANDIDATES WILL BE CONTACTED