Branch Operations Coordinator

Sonepar; Surrey; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dedicated individual to join their team, focusing on operational excellence and customer service. In this role, you will coordinate branch operations, mentor staff, and ensure compliance with health and safety standards. You will contribute to a supportive environment that values career development and teamwork. This is a fantastic opportunity to grow within a leading company in the electrical distribution sector, where your contributions will directly impact the efficiency and productivity of the branch. If you are passionate about providing exceptional service and driving continuous improvement, this role is perfect for you.

Benefits

Flexible Benefits Program

Medical Insurance

Dental Insurance

Vision Insurance

Health Spending Account

RRSP Matching

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Company Paid Life Insurance

Qualifications

• 2-3 years of experience in customer service, operations, and health and safety support.
• High school diploma required; college degree is an asset.

Responsibilities

• Coordinate operations functions and mentor associates for superior customer service.
• Manage inventory and ensure compliance with health and safety standards.

Skills

Customer Service

Operational Excellence

Inventory Management

Health and Safety Compliance

Team Leadership

Education

High School Diploma

College/University Diploma/Degree (Business, Sales, or Marketing)

Formalized Occupational Health & Safety Training

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

WISL Freight System

SX System

Job description

About Us:

With over 60 years of industry experience, Gescan has 29 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 110 locations with coverage in 8 provinces.

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position

Provide operational excellence in the branch customer service and safety by coordinating operations functions, supporting and mentoring associates to provide superior customer service to high safety standards within established and maintained goals and objectives set for the branch. This position provides input into establishing and maintaining the goals and objectives set for the branch and may have responsibilities that include overlap of other positions found in the branch.

Major Responsibilities

• Influence teamwork to achieve optimum efficiency and branch goals.
• Identify solutions to issues that may affect the service, efficiency, and productivity of the branch.
• Ensure branch continuous improvement in administrative tasks performance including task completion on a regular and timely basis correctly and accurately. This includes but is not limited to:
• all scorecard items
• customer returns and credits processing
• vendor returns (paperwork processing)
• defectives
• yearly returns
• freight claims
• customer shipping errors tracking and resolution
• filling of all paperwork.
• Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers. This includes but is not limited to:
• Monthly OH&S meetings management, OH&S board kept up to date, minutes posted.
• Appropriate number of valid first aid certifications maintained.
• Forklift drivers hold valid forklift certifications.
• Responsible for training associates on all system and branch operation tasks, approved branch processes, policies and procedures, and on customer service and product knowledge standards.
• Mentor all branch staff on system and branch operations tasks striving for operational excellence.
• Responsible for inventory management. This may include but is not limited to:
• Cycle counting – requires product to be properly bin located.
• Inventory accuracy.
• Inventory loss.
• Ensure branch is kept clean, product is organized and well merchandised, and displays are maintained and up to date.
• Ensure warehouse and office equipment is regularly maintained and branch equipment and shelving/racking damages are dealt with promptly.
• Other duties as assigned.

Education & Training

• High school diploma required.
• College/University diploma/degree (business, sales or marketing) an asset.
• Formalized Occupational Health & Safety training.
• Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred.

Experience

• 2-3 years recent, related experience.
• Previous experience in administration, Customer Service, Operation and Health and Safety Support.

Benefits & Perks

• We offer a competitive salary, plus a full set of benefits, including:
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance and employee paid disability.

Next steps:

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.