Branch Operations Coordinator

Sonepar; North Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading electrical distributor in North Vancouver is seeking an individual to provide operational excellence in branch customer service and safety. The role involves mentoring associates, managing health and safety practices, and ensuring efficient inventory management. Candidates should have a high school diploma and 2-3 years of related experience in customer service and operations. A comprehensive benefits package is offered, including a competitive salary and flexible benefits options.

Benefits

Competitive salary

Full benefits package

Tuition reimbursement

Qualifications

• 2-3 years recent, related experience.
• Previous experience in administration, customer service, operations, and health and safety support.

Responsibilities

• Provide operational excellence in branch customer service and safety.
• Manage branch Occupational Health and Safety Program.
• Train associates on system and branch operation tasks.

Skills

Customer service excellence

Operational management

Health and safety knowledge

Team mentorship

Inventory management

Education

High school diploma

College/University diploma/degree (business, sales, or marketing)

Formal Occupational Health & Safety training

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

WISL freight system

SX system

Job description

About Us :

With over 60 years of industry experience, Gescan has 29 branches located across Western Canada. At Gescan, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 9 locally managed electrical and industrial distributors and have over 110 locations with coverage in 8 provinces.

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position

Provide operational excellence in the branch customer service and safety by coordinating operations functions, supporting and mentoring associates to provide superior customer service to high safety standards within established and maintained goals and objectives set for the branch, reviewing all operations functions and ensuring that all business processes, work instruction and OH&S procedures are investigated, developed, scheduled, measured and posted. This position provide input into establishing and maintaining the goals and objectives set for the branch and may have responsibilities that include overlap of other positions found in the branch.

Major Responsibilities

Influence teamwork to achieve optimum efficiency and branch goals

Identify solutions to issues that may affect the service, efficiency, and productivity of the branch

Ensure branch continuous improvement in administrative tasks performance including task completion on a regular and timely basis correctly and accurately. This includes but not limited to :

all scorecard items

customer returns and credits processing

vendor returns (paperwork processing)

defectives

yearly returns

freight claims

customer shipping errors tracking and resolution

filling of all paperwork

Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers

This Includes but not limited to :

Monthly OH&S meetings management OH&S board kept up to date, minutes posted

appropriate number of valid first aid certifications maintained

Forklift drivers hold valid forklift certifications

Responsible for training associates on all system and branch operation tasks, approved branch processes, policies and procedures and on customer service and product knowledge standards

Mentor all branch staff on system and branch operations tasks striving for operational excellence

Responsible for inventory management. This may include but not limited to :

Cycle counting – requires product to be properly bin located

Inventory accuracy

Inventory loss

Ensure branch is kept clean, product is organized and well merchandised, and displays are maintained and up to date

Ensure warehouse and office equipment is regularly maintained and branch equipment and shelving / racking damangeis dealt with promptly

Other duties as assigned.

Education & Training

High school diploma required

College / University diploma / degree (business, sales or marketing) an asset

Formalized Occupational Health & Safety training

Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred

Experience

2-3 years recent, related experience

Previous experience in administration, Customer Service, Operation and Health and Safety Support.

Benefits & Perks

We offer a competitive salary, plus a full set of benefits, including :

Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include : Medical, Dental, Vision, Health Spending Account & RRSP matching.

Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.

Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Please note that, whilst not expected, the company may pay at a rate outside of the range for this role where appropriate. Actual compensation commensurate with the candidate’s experience, education, internal parity, role complexity, role level, and other relevant factors. The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize however that salaries are often driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of British Columbia.

Social Media :

Facebook : Gescan Canada

YouTube : GescanTV

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps :

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.