Branch Operations Administrator/Receptionist

BMO; Victoria; On-site; USD 33,000 - 51,000; Full time

Job summary

A leading financial institution in Victoria seeks an operational support professional. This role involves managing client documentation, supervising daily activities, and ensuring high service standards. Candidates should have 2-3 years of relevant experience and strong communication, organizational, and analytical skills. A comprehensive benefits package is included.

Benefits

Health insurance

Tuition reimbursement

Retirement plans

Performance incentives

Bonuses

Qualifications

• Typically 2-3 years of relevant experience.
• Basic specialized knowledge required.

Responsibilities

• Supports business objectives through operational support.
• Manages client documentation and correspondence.
• Supervises daily operational activities.
• Organizes and files records systematically.
• Maintains office supplies inventory and orders.
• Analyzes issues and determines appropriate actions.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Collaboration skills

Analytical skills

Problem-solving skills

Education

Post-secondary degree or equivalent

Job description

Application Deadline : 08 / 24 / 2025

Address : 730 View Street

Job Family Group : Wealth Sales & Service

Supports the branch and/or region in achieving business objectives by providing effective operational support and managing sales compliance and regulatory requirements.

• Manages client documentation for correspondence and setup.
• Collaborates with internal and external stakeholders to deliver on business objectives.
• Supervises daily operational activities, coordinating work flow among staff.
• Organizes and files records of office activities and transactions, maintaining a systematic filing system.
• Creates, maintains, and updates information in databases.
• Coordinates work orders for equipment warranties, maintenance, and repairs.
• Maintains office supplies inventory and manages orders.
• Schedules meetings and arranges facilities and setups.
• Coordinates office relocations and planning with minimal disruption.
• Identifies and reports irregularities and discrepancies to management.
• Performs operational activities to meet business and client needs, ensuring service quality.
• Provides administrative support including financial processing, reporting, and compliance documentation.
• Ensures high service standards to maximize relationship retention and growth.
• Escalates issues and discrepancies as per guidelines, following risk and compliance policies.
• Protects company assets and adheres to legal and ethical standards.
• Completes diverse tasks within established rules and limits.
• Analyzes issues and determines appropriate actions, escalating when necessary.
• Additional responsibilities may be assigned as needed.

Qualifications :

Typically 2-3 years of relevant experience with a post-secondary degree or equivalent.

Basic specialized knowledge.

Good verbal and written communication skills.

Strong organizational skills.

Effective collaboration and team skills.

Analytical and problem-solving skills.

Salary : 33,600.00 - 50,900.00 USD

Pay Type : Salaried

This reflects BMO Financial Group's pay range and type. Salaries vary based on location, skills, experience, education, and qualifications, and may include commissions. Part-time salaries are pro-rated. For roles with commissions, the listed salary is the target for the first year.

BMO offers a comprehensive total compensation package including performance incentives, bonuses, health insurance, tuition reimbursement, and retirement plans. More details are available at our benefits page.

About Us

At BMO, we are driven by our Purpose: "Boldly Grow the Good in business and life." We aim to create positive change for customers, communities, and employees. We foster an inclusive environment that values diversity and provides accommodations upon request.

Learn more at our careers page.

Note to Recruiters : BMO does not accept unsolicited resumes. Resumes sent without a prior agreement are considered property of BMO. Only agencies with a valid contract may submit resumes.