Branch Manager, Personal Insurance (CXL)

BrokerLink; Canmore; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage in Canmore is seeking a Leader for Customer Experience to drive team engagement and exceptional service. This permanent, full-time role offers flexible health benefits, a personal spending allowance, and a competitive salary with bonus potential. The ideal candidate has strong leadership experience in insurance brokerage, excellent communication skills, and a passion for customer service.

Benefits

Flexible health and dental benefits

Personal Spending allowance

RRSP with company matching

Employee discounts on brands

Paid Time Off starting at 3 weeks

Qualifications

• Relevant skills or equivalent experience required.
• AIC - General Level 2 or equivalent.
• Experience in hybrid work environments.

Responsibilities

• Build and lead a highly engaged team.
• Drive growth and deliver exceptional customer experience.
• Collaborate with management to develop business strategies.
• Manage recruitment and staffing of your team.
• Develop and execute engagement action plans.

Skills

Leadership and management experience

Strong communication skills

Analytical skills

Customer needs understanding

Team collaboration

Education

College or university degree or equivalent experience

Job description

Being a part of BrokerLink means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence, and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment.

We seek like-minded individuals who aim to provide the highest level of customer service and carry themselves with utmost professionalism.

We want to invest in you! Your success is our success, and our purpose of “we’re here to help people” motivates us to retain the talented team members we attract. We offer numerous growth opportunities in an environment that values our most important assets—our team members. With over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for a Leader, PI Customer Experience to join BrokerLink at our Canmore, AB Branch on a Permanent Full-Time basis.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental benefits
• Personal Spending allowance for healthy lifestyle investments
• RRSP with company matching
• ESPP - Employee Share Purchase Plan (TSX: IFC) with matching
• Dress for your day policy
• Competitive compensation with bonus potential
• Employee discounts on brands like Apple, Bell, Rogers, and more
• Paid Time Off including personal days, volunteer days, exam/study leave, jury duty, starting at 3 weeks of vacation annually
• Recognition as one of Canada's best employers (e.g., Kincentric 2024)

Role Responsibilities:

• Build and lead a highly engaged team
• Drive growth and deliver exceptional customer experience
• Collaborate with management and peers to develop and implement business strategies
• Leverage team talents to execute plans through regional cooperation
• Enhance growth and brand awareness via marketing initiatives
• Manage recruitment and staffing of your team
• Coach and develop team members, conduct regular meetings, and manage succession planning
• Develop and execute engagement action plans
• Ensure service quality standards are met
• Improve customer experience through tools and programs
• Address service and sales issues, follow up on escalated client concerns
• Maintain strong relationships with insurer partners
• Assist in preparing and monitoring branch budgets

Candidate Requirements:

• Relevant skills or equivalent experience
• AIC - General Level 2 or equivalent
• Leadership and management experience in insurance brokerage
• Proven track record leading engaged teams across multiple locations
• Experience in hybrid work environments
• Customer needs understanding (internal and external)
• Strong communication and negotiation skills
• Team player and collaborator
• College or university degree or equivalent work experience
• Project management experience with multiple stakeholders
• Analytical and problem-solving skills
• Willingness to travel regionally

We thank all applicants for their interest. Only those selected for an interview will be contacted.

BrokerLink is committed to accessibility and accommodations are available upon request during the selection process.

We embrace diversity and strive to create an inclusive workplace where all team members and customers feel welcome and valued.

Discover more about BrokerLink at our dedicated webpage: https://www.brokerlink.ca/campaign/discover-brokerlink

Join our team and make a difference!