Branch Manager (Onsite)

Prospera Credit Union; Vancouver; On-site; CAD 96,000 - 107,000; Full time

Job summary

A leading credit union in Vancouver is seeking a Branch Manager to lead their South Granville Advice Center. The role involves managing staff, achieving growth goals, and ensuring exceptional member service delivery. The ideal candidate will have proven experience in a managerial role within a credit union or bank, strong leadership and coaching skills, and a strategic mindset. This position offers a competitive salary package, flexible work options, and opportunities for professional growth.

Benefits

Defined Contribution Retirement Plan

Paid time off including vacation, wellness, and Prosperian days

Opportunities for professional growth and development

Flexible work options and benefits

Qualifications

• Proven leadership and management experience in retail credit union or bank branches.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage the South Granville Advice Center, including hiring and training staff.
• Lead the team in achieving sales, deposit, loan, and membership growth goals.
• Undertake business development to grow membership and revenue.

Skills

Leadership

Coaching

Strategic Thinking

Communication

Business Development

Sales

Negotiation

Job description

Join to apply for the Branch Manager (Onsite) role at Prospera Credit Union.

In this role, you’ll be responsible for the leadership and management of one of our busiest Advice Centers, member service delivery, coaching and development, community relations, compliance, and proactive development and growth of retail deposit and lending portfolios.

Please note: Candidates who have not worked in a Credit Union or Bank in a manager level position need not apply. Only candidates with experience in a manager role at a Credit Union or Bank will be considered.

What You’ll Do

• Manage our South Granville Advice Center including hiring, training, mentoring, developing, and coaching the branch staff.
• Lead the team in delivering the credit union’s vision, values, and commitments.
• Manage a profit centre by attaining sales, deposit, loan, and membership growth goals.
• Analyze reports and identify trends along with marketing opportunities for the branch trade area.
• Ensure integrated service delivery of products and services, including financial planning, wealth management, personal mortgages, loans, LOCs, deposits, mutual funds, insurance products, and/or commercial needs of members.
• Evaluate profit/loss potential using information systems combined with personal knowledge and industry experience.
• Undertake business development to grow and develop our membership, asset base, and revenue.
• Initiate and drive in-branch campaigns designed to improve overall results.

What You Bring

• Proven leadership and management experience in retail credit union or bank branches, ensuring achievement of branch goals.
• Coaching and mentorship skills with the ability to foster team growth.
• Strategic thinking and planning skills.
• Change management experience (an asset).
• Excellent interpersonal and communication skills to connect with team members and stakeholders.
• Business development skills with experience in creating and growing member relationships and branch portfolios.
• Knowledge of deposit products, personal lending, residential mortgages, and wealth management.
• Strong sales and negotiation skills.

What We Offer

• A total compensation package of base salary plus incentives, competitive and reviewed annually. The expected starting salary is $96,300 to $107,000 based on experience and internal equity.
• Flexible work options and benefits.
• Defined Contribution Retirement Plan.
• Paid time off including vacation, wellness, and Prosperian days.
• Opportunities for professional growth and development.
• A supportive, collaborative work environment, certified as a Great Place to Work.