Branch Manager (non-IT role)

Raag Solutions; Ottawa, Edmonton; On-site; CAD 70,000 - 95,000; Full time

Job summary

A leading company in the mechanical and plumbing industry seeks a Branch Manager in Ottawa, focusing on inside sales and operations. The role includes managing inventory, ensuring excellent customer service, and leading branch staff to achieve operational goals. Ideal candidates will possess strong leadership skills and a diploma in a relevant field.

Qualifications

• 5+ years of experience in a branch or sales management role.
• Strong knowledge in mechanical, plumbing, or industrial supplies.
• Mechanical aptitude and ability to interpret technical documentation is an asset.

Responsibilities

• Lead branch operations including inside sales and customer service.
• Oversee inventory control and order processing.
• Recruit, train, and develop branch staff.

Skills

Leadership

Customer Service

Organizational Skills

Problem-Solving

Education

Diploma in Business, Sales, or related field

Tools

Microsoft Office

ERP systems

Job description

Must have sales and plumping/hvac/mechanical experience

Key Responsibilities:
Lead branch operations, including inside sales, customer service, warehouse, and
inventory control.
Oversee order processing and ensure timely, accurate fulfillment and delivery
coordination.
Resolve customer issues, provide product support, and drive customer satisfaction.
Manage inventory levels and coordinate purchasing of non-stock items.
Prepare sales quotes and assist with forecasting and budgeting.
Collaborate with outside sales, suppliers, and internal departments to resolve issues and
streamline operations.
Recruit, train, and develop branch staff; conduct performance evaluations.
Promote a safe work environment by enforcing company Health & Safety policies.
Strengthen relationships with key customers and suppliers to support growth.
Monitor competitive activity and market trends to support business development.
Generate and review reports on sales, inventory, and operational performance.
Qualifications:
Diploma in Business, Sales, or related field.
5+years of experience in a branch or sales management role.

Strong industry knowledge in mechanical, plumbing, or industrial supplies.
Proven leadership, communication, and customer service skills.
Strong organizational and problem-solving abilities.
Proficient with Microsoft Office and ERP systems.
Mechanical aptitude and ability to interpret technical documentation is an asset.