Branch Manager - Montreal East ( Future Opportunities)

TD; Mascouche; On-site; CAD 91,000 - 137,000; Full time

Job summary

An established industry player is seeking a Branch Manager to lead a dynamic team in delivering exceptional customer service and driving business results. This role involves mentoring staff, enhancing customer interactions, and ensuring compliance with banking regulations. The ideal candidate will possess strong leadership skills and a strategic mindset to navigate complex financial scenarios. Join a forward-thinking organization that values employee development and community involvement, and be part of a team that is committed to making a positive impact in the community.

Benefits

Training & Onboarding Sessions

Career Development Opportunities

Community Involvement Programs

Health and Wellness Benefits

Qualifications

• Over 5 years of relevant experience in banking or finance.
• Strong knowledge of investing and credit processes.

Responsibilities

• Lead a team to enhance customer experience and financial confidence.
• Oversee branch operations and ensure compliance with policies.

Skills

Leadership

Customer Service

Communication Skills

Decision Making

Strategic Thinking

Education

Undergraduate Degree

Branch Compliance Officer Certification

IFIC or CSC Course

Tools

MS Office

Internet Applications

Job description

Branch Manager - Montreal East ( Future Opportunities)

Branch Manager - Montreal East ( Future Opportunities)

Work Location: Mascouche, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around you.

A typical day at work might look like:

1. Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence.
2. Promote TD's image and goodwill within the community by participating in community events.
3. Enhance customer experience by understanding their financial needs and providing appropriate solutions.
4. Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action.
5. Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues.
6. Ensure overall employee scheduling is optimal.
7. Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives.
8. Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence.
9. Mentor the team on offering One TD solutions and building lasting relationships with customers.
10. Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations.
11. Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism.

Job Requirements:

1. Undergraduate degree and/or over 5 years of relevant experience.
2. Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
3. A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems.
4. Proficiency in software tools including MS Office, and internet applications.
5. Strong communication skills to liaise with customers, employees, and cross-functional teams.
6. A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information.
7. A dedicated and committed leader who can positively influence the team and achieve results.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information:
We’re delighted that you’re considering building a career with TD. Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

Colleague Development:
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding:
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:
We’ll reach out to candidates of interest to schedule an interview.

Accommodation:
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers.

Language Requirement (Quebec only):
We invite bilingual and francophone candidates to apply.

Our Values:
At TD we’re guided by our purpose to enrich the lives of our customers, communities, and colleagues.

Our Commitment to Diversity, Equity, and Inclusion:
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work.

Helping to Make an Impact in Communities – TD Ready Commitment:
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.