Branch Manager - Montreal East ( Future Opportunities)

TD; Canada; On-site; CAD 91,000 - 137,000; Full time

Job summary

A leading financial institution in Canada is looking for a Branch Manager to oversee a medium-sized team in providing outstanding customer service. The role involves mentoring staff, resolving customer issues, and developing business strategies. Candidates should have an undergraduate degree and over 5 years of relevant experience along with strong communication and problem-solving skills. The company promotes a customer-focused environment and participates actively in community events.

Qualifications

• Undergraduate degree and/or over 5 years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Proficient in software tools including MS Office and internet applications.

Responsibilities

• Mentor the team on advice-giving strategies.
• Promote the bank's image within the community.
• Oversee branch administrative duties.

Skills

Strong communication skills

Leadership and mentoring

Strategic thinking

Problem-solving

Education

Undergraduate degree

Tools

MS Office

Job description

Work Location: Mascouche, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: 91 200 $ / $91,200 - 136 800 $ / $136,800 CAD

Branch Manager – Montreal East (Future Opportunities)

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‐lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description: Do you thrive in leading a medium‐size team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject‑matter expertise, and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around you.

A typical day at work might look like:

• Mentor the team on advice‑giving strategies on banking solutions to improve the overall customer experience and financial confidence
• Promote TD’s image and goodwill within the community by participating in community events
• Enhance customer experience by understanding their financial needs and providing appropriate solutions
• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance‑related issues
• Ensure overall employee scheduling is optimal
• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
• Ensure accuracy of all customer transactions as per TD’s policies to achieve operational excellence
• Mentor the team on offering One TD solutions and building lasting relationships with customers
• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations
• Cultivate a positive and customer‑focused work environment that builds productivity, innovation, operational improvement, and professionalism

Job Requirements:

• Undergraduate degree and/or over 5 years of relevant experience
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
• A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
• Proficiency in software tools including MS Office and internet application
• Strong communication skills to liaise with customers, employees, and cross‑functional teams
• A thorough and accurate decision maker who can exercise discretion and judgment when working with confidential information
• A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem‑solving, and communication skills

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