Branch Manager II Wakefield Branch

Rockland Trust; Northwestern Ontario; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading company in the financial sector seeks a Branch Manager to drive branch success and foster exceptional customer experiences in Northwestern Ontario. The successful candidate will manage the banking operations, focusing on team leadership, sales, and community engagement. Join a dynamic team that values respect, inclusivity, and rewards your contributions.

Benefits

Comprehensive benefits package

401K retirement plan

Tuition assistance for educational programs

Performance incentive awards

Wellness program

Qualifications

• Minimum of 2 years of retail banking or retail sales management experience.
• Outstanding verbal and written communication skills.
• High level of professionalism and ethical conduct.

Responsibilities

• Manage a midsize retail banking center or specialty branch.
• Develop effective lobby management and customer outreach efforts.
• Ensure customers receive a world-class customer experience.

Skills

Customer service orientation

Leadership

Sales management

Coaching

Team building

Education

College degree in business or finance

Job description

As a Branch Manager at Rockland Trust, you are instrumental in driving branch success and delivering exceptional customer experience by building, coaching, developing, leading, and motivating a dedicated team of professionals.

Each day, you create a positive and motivating team environment to help staff meet branch goals and objectives, and cultivate a customer-centric retail environment focused on identifying and providing team-based solutions for customer financial needs.

With a desire to help and serve both internal and external customers, you take responsibility for ensuring a positive customer experience by proactively identifying, reporting, and resolving customer issues. You are the leader of the branch, setting and modeling sales and service standards as you shape the future of our banking operations.

What You'll Experience :

• Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive workplace where everyone is given the chance to succeed.
• Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
• Recognition & reward: We believe all colleagues should be recognized for their contributions.
• Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision, Pet Insurance, 401K retirement, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award-winning wellness program, and much more.

Who We Are :

At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they're empowered to make a difference for our customers and communities.

As one of The Boston Globe's "Top Places to Work" for the past fourteen years, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we've built a workplace that enhances our colleagues' lifestyle and inspires them to reach their full potential.

For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts and Rhode Island.

What You'll Do :

• Manage a midsize retail banking center or specialty branch.
• Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.
• Regularly meet with employees to ensure they are trained and motivated toward achieving sales and service standards, using a needs-based consultative sales approach.
• Conduct employee skills and results coaching to meet or exceed all customer experience, sales, and financial goals.
• Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty.
• Generate strong core growth results in existing branch locations; select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
• Ensure customers consistently receive a world-class customer experience with every staff interaction, whether in person, over the phone, or through digital channels.
• Utilize strong outside calling skills, ability to network in your market community, and online networking tools to focus on retention and cross-selling of existing business customers as well as prospecting new business.
• Promote a 'High Tech, High Touch' environment by demonstrating technology and self-service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives.
• Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
• Maintain operational integrity of the bank, ensuring proper controls over all branch operational processes and regulatory requirements.
• Act as an ambassador of the bank by actively promoting the bank through CRA activities, participating in community events, and becoming an active member of key business non-profit organizations in your market area.
• Demonstrate our core values and ensure the delivery of our core customer promises; respect, promote, and value diversity.
• Assume additional responsibilities as assigned by Senior Management.

Required Qualifications :

• Retail Banking experience in a sales environment with strong supervisory experience.
• Minimum of 2 years of retail banking or retail sales management experience.
• Outstanding verbal and written communication skills with strong leadership ability.
• Thorough understanding of requirements for a successful sales and service organization.
• High level of professionalism, and ability to perform ethically in all transactions and interactions.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Willingness and ability to work within a flexible work week, including weekends, as customer needs dictate.
• Ability to successfully complete our training program.

Preferred Skills / Experience :

• College degree in business or finance, or equivalent experience.

Rockland Trust is the Bank Where Each Relationship Matters. We foster a respectful and inclusive work environment where everyone is given the resources to succeed.

We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Now that you've heard about us, we'd love to hear more about you. Submit your application and help us strengthen our communities—one relationship at a time.