Branch Manager Greater Fredericton · (Futures Opportunities)

TD Bank; Fredericton; On-site; CAD 86,000 - 130,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Manager for the Greater Fredericton area. This role involves leading a dedicated team to enhance customer experiences, drive business results, and foster community relations. You will be responsible for mentoring staff, managing complex branch operations, and ensuring compliance with banking regulations. With a strong focus on leadership and strategic thinking, this position offers the opportunity to make a significant impact in a thriving financial institution. Join a team that values innovation and customer-centric solutions, and help shape the future of banking in your community.

Benefits

Competitive Benefits Plan

Training Programs

Regular Development Conversations

Financial Well-being Support

Physical Well-being Support

Mental Well-being Support

Qualifications

• 5+ years of relevant experience in banking or finance.
• Proficient in MS Office and internet applications.

Responsibilities

• Mentor team on banking solutions to enhance customer experience.
• Oversee branch operations and ensure compliance with policies.

Skills

Strategic Thinking

Communication Skills

Problem-Solving

Leadership

Decision Making

Education

Undergraduate Degree

Branch Compliance Officer (BCO) Certification

IFIC or CSC Course Completion

Tools

MS Office

Internet Applications

Job description

Branch Manager Greater Fredericton · (Futures Opportunities)

Branch Manager Greater Fredericton · (Futures Opportunities)

Work Location: Fredericton, New Brunswick, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $86,600 - $130,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

*** Greater Fredericton area - Future Opportunities***

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around you.

A typical day at work might look like:

1. Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence.
2. Promote TD's image and goodwill within the community by participating in community events.
3. Enhance customer experience by understanding their financial needs and providing appropriate solutions.
4. Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required.
5. Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues.
6. Ensure overall employee scheduling is optimal.
7. Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives.
8. Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence.
9. Mentor the team on offering One TD solutions and building lasting relationships with customers.
10. Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations.
11. Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism.

Job Requirements:

1. Undergraduate degree and/or over 5 years of relevant experience.
2. Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
3. A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership.
4. Proficiency in software tools including MS Office, and internet application.
5. Strong communication skills to liaise with customers, employees, and cross functional teams.
6. A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information.
7. A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

We look forward to hearing from you!