Branch Manager, Commercial Insurance

BrokerLink; Northwestern Ontario; On-site; CAD 70,000 - 100,000; Full time

Job summary

Une entreprise dynamique dans le secteur de l'assurance est à la recherche d'un Manager d'Agence pour diriger une équipe engagée et garantir une expérience client exceptionnelle. Posé dans l'un des bureaux locaux, le candidat idéal possédera une solide expérience en gestion et fera preuve d'excellentes compétences en communication pour établir des relations clés. En tant que leader, vous brandirez la marque et soutiendrez la croissance de l'agence tout en cultivant une ambiance de collaboration.

Benefits

Assurance santé et dentaire flexible

Allocation de dépenses personnelles

Plan d'épargne-retraite avec contrepartie

Plan d'achat d'actions

Politique de tenue vestimentaire libre

Programme de réduction des employés

Congés payés

Qualifications

• Expérience en gestion dans des opérations d'assurance.
• Capacité prouvée à diriger des équipes engagées.
• Expérience dans un environnement de travail hybride.

Responsibilities

• Construire et diriger une équipe engagée.
• Gérer, coacher et développer les membres de l'équipe.
• Assurer l'expérience client exceptionnelle.

Skills

Leadership

Communication

Negotiation

Analytical skills

Problem-solving

Education

College or university degree

Job description

Being a part of BrokerLink means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence, and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment.

We want like-minded individuals who aim to provide the highest level of customer service and carry themselves with utmost professionalism.

We are committed to investing in your success! Our purpose of "we’re here to help people" motivates us to retain the talented team members we attract long-term. We offer numerous growth opportunities in a supportive environment that values our most important assets—you, our team members. With over 200 offices across Canada, ask us about our flexible work arrangements!

We are seeking a Branch Manager, Commercial Insurance, to join BrokerLink and work out of our Winnipeg, MB, Kenora, ON, or Thunder Bay, ON office on a permanent full-time basis.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits
• Personal Spending allowance to support your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with company matching
• ESPP - Employee Share Purchase Plan (TSX: IFC) with matching
• Dress for your day policy
• Competitive compensation package with bonus opportunities
• Employee discount program including brands like Apple, Bell, Rogers, and more
• Paid Time Off including personal days, volunteer days, exam/study time, jury duty, and starting at 3 weeks of vacation annually
• Recognition as one of Canada's best employers, such as Kincentric 2024

What the role entails:

• Build and lead a highly engaged team
• Drive growth and deliver exceptional customer experience
• Develop business strategies with management and peers to achieve outperformance
• Implement and execute plans by leveraging team talents and regional collaboration
• Promote growth and brand awareness through marketing initiatives
• Oversee recruitment and staffing of your team
• Manage, coach, and develop team members, including regular one-on-one meetings and succession planning
• Build and execute engagement action plans to motivate staff and inform them of company objectives and changes
• Ensure quality of service meets standards
• Enhance customer experience through tools and programs
• Resolve service and sales issues and follow up on escalated client concerns
• Maintain strong relationships with key insurer partners
• Assist in preparing and monitoring branch operating and expense budgets

The successful candidate will have:

• Leadership and management experience in insurance brokerage operations
• Proven ability to lead engaged teams across multiple locations
• Experience in a hybrid work environment
• Understanding of internal and external customer needs
• Strong communication and negotiation skills
• Team player and collaborator
• College or university degree in a related field or equivalent work experience
• Experience managing projects or initiatives with multiple stakeholders
• Analytical and problem-solving skills to develop organizationally beneficial solutions
• Willingness to travel within the region as needed