Branch Manager

Marcone Supply; Vaughan; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Life insurance

RRSP with company contributions

Paid time off

EAP

Job summary

Marcone Appliance Parts is seeking a Branch Manager to lead daily branch operations in Vaughan. You will oversee inventory, merchandising, order entry and delivery coordination, while driving sales performance and customer service excellence.

The role emphasizes staff supervision, safety, compliance with ISO/LEAN standards, and strong collaboration with internal teams to meet business targets.

Qualifications

• 6+ years in logistics or distribution
• 3+ years supervisory or team-lead experience in warehouse or distribution
• Knowledge and execution of quality systems (ISO preferred), LEAN, Six Sigma
• Proficient in MS Office and office technology as required

Responsibilities

• Lead all aspects of branch operations to drive efficiency, profitability, and compliance
• Manage inventory, merchandising, receiving and delivery processes
• Oversee staff supervision, scheduling, conflict resolution and training
• Ensure safety protocols and a clean, well-organized sales floor
• Maintain accurate order entry, fulfillment, and customer service across channels

Skills

Logistics management

Supervisory experience

LEAN & Six Sigma

MS Office (Word/Excel/Outlook)

Data entry & systems proficiency

Tools

ISO standards

Job description

About Marcone Appliance Parts

Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.

The Branch Manager

is responsible for leading all aspects of branch operations to ensure efficiency, profitability, and compliance with company policies. This role focuses on driving sales performance, delivering outstanding customer service, managing inventory and merchandising, and overseeing product receiving and delivery processes. The Branch Manager ensures a safe, organized, and well-maintained facility while fostering a culture of trust, service, and accountability. Key responsibilities include staff supervision and development, schedule management, conflict resolution, inter-branch coordination, and maintaining effective visual merchandising to support overall business objectives.

Duties & Responsibilities

• Delivers responsive, high-quality customer service across phone, email, and fax, ensuring timely resolution and follow-up.
• Build and maintain strong, solution-focused relationships with customers, vendors, and internal teams through effective collaboration.
• Supports daily branch operations, including opening and closing, and assumes leadership in the Branch Manager’s absence.
• Oversee accurate order entry, timely fulfillment, and high-quality customer service to ensure operational efficiency.
• Manages after-hours responsibilities and maintains clear, responsive communication with customers and team members.
• Champions a safe work environment by enforcing safety protocols and ensuring compliance with operational procedures.
• Ensures a clean, well-organized, and visually engaging sales floor, including shelving, endcaps, and displays.
• Manages merchandising standards by overseeing promotional materials and maintaining up-to-date product literature and catalogs.
• Maintains alertness and adheres to all safety-sensitive job requirements.
• Proficient in company systems for data entry, communication, and operational tasks.
• Performs additional duties as assigned, with flexibility to adapt to evolving business needs.

Qualifications

• 6 or more years’ experience with logistics or distribution and related functions.
• 3 or more years of supervisory or team lead experience in a warehouse or distribution environment.
• Knowledge and execution of a quality system (ISO preferred), LEAN, and Six Sigma principals.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).
• Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.

Physical Demands & Work Environment

This position may require up to 40–43 hours per week and involves regular physical activity, including:

• Frequent lifting of 25–50 lbs.; occasional lifting up to 100 lbs.
• Operating forklifts and material handling equipment for up to 6 hours daily.
• Regular bending, climbing, squatting, kneeling, and reaching.
• Pushing/pulling objects up to 300 lbs. occasionally.
• Prolonged use of hands, arms, and feet for equipment operation.
• Periods of sitting, standing, walking, and twisting throughout the shift.
• Visual requirements include close, distance, color, and peripheral vision, as well as depth perception and focus adjustment.

What We Offer

We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

• Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• RRSP with company contributions
• Paid time off - vacation, holidays and personal days
• Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [e-mail]

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact [e-mail]