Branch Manager

Rentokil Initial; Sackville; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Company vehicle

Company phone

Uniforms provided

Steel toes paid once per year

RRSP matching

Paid sick days

Paid vacation days

Job summary

Rentokil Terminix Canada is seeking an experienced Operations Manager to direct day-to-day activities of the Operations Managers and drive growth across provincial accounts.

You will build strong relationships with key clients, respond to sales inquiries, and manage escalations while ensuring adherence to company policies and procedures.

Qualifications

• 5 years industry experience, or equivalent combination of education is an asset
• 5 years' experience managing managers in a fast-paced environment required
• Strong Business acumen
• Ability to manage administrative duties along with field work
• Proficiency in written and verbal communication
• Valid driver's License
• Valid Pest Control License or willing to obtain

Responsibilities

• Direct the day-to-day activities of the Operations Managers
• Manage and grow provincial accounts
• Build and maintain relationships with key clients
• Respond to new customer sales requests and inquiries
• Manage existing customer service requests, inquiries and escalations
• Be knowledgeable of technical data concerning pesticides used, and their application in accordance to the label
• Learn and provide technical know-how on leading industry trends
• Implement company programs, initiatives, and current operational guidelines
• Accountable for operating within company and business unit policies and procedures; create an environment that motivates employees to be successful
• Maintain Inventory Control, including ordering; truck and account audits; warehouse inventory counts

Skills

Leadership experience

People management

Budgeting

Customer relationship management

Communication skills

Organizational skills

Education

High school diploma

University degree preferred

Tools

Microsoft Office

Google Docs/Sheets

Job description

Applicants must be currently authorized to work in Canada. Please note that Rentokil Terminix does not provide Labour Market Impact Assessment (LMIA) sponsorship, work permit support, permanent residency support, or assistance with work permit renewals.

Rentokil‑Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

But Are Not Limited To, The Following

• Direct the day-to-day activities of the Operations Managers
• Manage and grow provincial accounts
• Build and maintain relationships with key clients
• Assist Regional Director with revenue growth, employee and customer retention
• Respond to new customer sales requests and inquiries
• Manage existing customer service requests, inquiries and escalations
• Ability to provide support in managing employee or customer issues that Operations Managers may have
• Be knowledgeable of technical data concerning pesticides used, and their application in accordance to the label
• Learn and provide technical know-how on leading industry trends
• Implement company programs, initiatives, and current operational guidelines
• Accountable for operating within company and business unit policies and procedures; create an environment that motivates employees to be successful
• Maintain Inventory Control, including ordering; truck and account audits; warehouse inventory counts
• etc.

Requirements

• Perform other duties as required
• 5 years industry experience, or equivalent combination of education is an asset
• 5 years' experience managing managers in a fast-paced environment required
• Strong Business acumen
• Ability managing and leading assigned projects and employees
• Ability to manage administrative duties along with field work
• Excellent organizational and time management
• Proficiency in written and verbal communication
• Excellence in clear and concise feedback, performance management and coaching
• Attention to detail and analytical skills
• Knowledge of Microsoft Office and Google applications (Word, Excel, Outlook, PowerPoint/ Documents, Sheets, Gmail, and Slides) at an intermediate level
• Valid driver's License
• Valid Pest Control License or willing to obtain
• High school diploma; university degree preferred
• Licenses/certificates as required by federal and provincial regulations
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to work at heights and lift in excess of fifty pounds

Benefits

A career with Rentokil‑Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

• You are paid during your training, and any certifications you require the company will pay for!
• Company vehicle! You can reduce the expense of paying for gas or insurance on your personal vehicle.
• Company phone! A work phone and monthly plan is provided for you, which can be used for personal use. So, ditch the phone bill and save some more cash.
• Uniforms are provided, so you do not need to pay for your own work clothes.
• We pay for 100% of the cost of your steel toes, once per year.
• We have a matching RRSP program up to 3.5% of your base salary per year!
• Paid sick AND vacation days!

Rentokil‑Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.