Branch Manager

National Bank of Canada; Dolbeau-Mistassini; On-site; CAD 95,000 - 135,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking an Advice Centre Manager to lead the branch, guide the team, and align daily coaching with the bank's vision.

You will coach advisors, foster a service culture, ensure operational excellence, and collaborate with partners to deliver high-quality client experiences. This in-person role emphasizes leadership, compliance, and development.

Qualifications

• Bachelor’s degree and 7 to 10 years of experience.
• Extensive experience in team management and coaching.
• Expertise in banking services, the advisory approach and business development.
• Knowledge of financing, investment and insurance services offered in a bank.
• Ability to motivate a team and manage change.
• Ability to work in collaboration with various internal and external partners.

Responsibilities

• Coach banking advisors daily and in their career path to help them reach their full potential.
• Inspire and motivate the team by fostering a climate conducive to commitment and excellent service.
• Ensure the smooth operation, synergy and performance of your Advice Centre by encouraging operational excellence and high-quality advice.
• Promote and foster the advisory approach of the banking advisor model.
• Ensure compliance with identification, security and privacy standards to protect client and banking data and manage risk.
• Proactively identify workforce needs, analyze gaps between current and future resources, and develop an action plan to address them.
• Support and coach the team in canvassing activities and making proactive contacts.
• Represent the Bank professionally with clients and external candidates.

Skills

Client-focused

Critical thinking

Decision making

Diversity & Inclusion

Emotional intelligence

Learning agility

Managerial courage

Mobilization

Partnership development

Problem solving

Resiliency

Risk management

Strategy execution

Stress management

Education

Bachelor’s degree

Job description

As an Advice Centre Manager, you’ll manage your branch and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening and daily coaching, you can help them develop professionally while ensuring the Bank's vision is applied. You’ll be a driving force in the group's success by creating an environment that encourages everyone to perform and develop.

Your leadership and strategic vision will have a direct impact on the results of the Advice Centre and the region. You’ll ensure the effective management of operations, maximizing synergy and collaboration within your team and with internal and external partners. Your role is crucial to ensure a high-quality client experience and achieve outstanding performance results.

Your role

• Coach banking advisors and support them daily and in their career path to help them reach their full potential.
• Inspire and motivate the team by fostering a climate conducive to commitment and excellent service.
• Ensure the smooth operation, synergy and performance of your Advice Centre by encouraging operational excellence and high-quality advice.
• Promote and foster the advisory approach of the banking advisor model
• Ensure compliance with identification, security and privacy standards to protect client and banking data and manage risk.
• Proactively identify workforce needs, analyze gaps between current and future resources, and develop an action plan to address them.
• Support and coach the team in canvassing activities and making proactive contacts.
• Represent the Bank professionally with clients and external candidates.

Your team

Join us and benefit from working with a large established company, covering an extensive territory (with all the potential it has to offer), and enjoying flexible working conditions, while helping local people build their lives. Our practical training programs help you master your job, with personalized content for continuous learning. You’ll have access to colleagues with a wide range of expertise to enrich your development in all aspects.

In-person work

This position requires you to be present at the branch to meet operational needs. We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer work schedules to help you achieve work/life balance and flexible time off that you can take when it's important to you.

Prerequisites

• Bachelor’s degree and 7 to 10 years of experience
• Be a mutual fund representative (MFR)
• Be a Branch Compliance Officer (BCO)
• Extensive experience in team management and coaching
• Expertise in banking services, the advisory approach and business development.
• Knowledge of financing, investment and insurance services offered in a bank.
• Ability to motivate a team and manage change.
• Ability to understand a problem and implement effective solutions to solve it.
• Ability to work in collaboration with various internal and external partners.

Languages: French

Required skills: Client-focused, Critical Thinking, Decision Making, Diversity & Inclusion, Emotional Intelligence, Learning Agility, Managerial Courage, Mobilization, Partner Development, Problem Solving, Resiliency, Risk Management, Strategy Execution, Stress Management

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting‑edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people‑first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier‑free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!