Branch Care Coordinator

Air Liquide; Regina; On-site; CAD 39,000 - 53,000; Full time

Job summary

A healthcare service provider in Regina seeks a Branch Care Coordinator to support oxygen services and facilitate customer service operations. The ideal candidate has a College Certificate or equivalent, strong data entry skills, and experience in Office Administration. Responsibilities include assisting with branch operations, scheduling appointments, and maintaining customer confidentiality. Flexible working hours required. A diverse and inclusive workplace is promoted.

Qualifications

• 1-2 years of experience in Office Administration or Call Center.
• Computer literate with strong data entry skills.
• Able to work flexible hours.

Responsibilities

• Provide support in branch operations related to oxygen and diagnostics.
• Facilitate administrative aspects while ensuring customer service excellence.
• Assist healthcare professionals with administrative functions.

Skills

Data Entry

Customer Service

Microsoft Office

Google Workspace

Bilingualism

Education

College Certificate or Diploma

Job description

Overview

RBranch Care Coordinator (Open)

Location : Regina SK - University Park Dr - Respiratory therapy - POX

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world.

Responsibilities

• Provide support in the branch as it pertains to oxygen PAP and related therapeutics and diagnostics.
• Facilitate the administrative aspects of branch operations while ensuring they meet the needs of internal and external clients through a commitment to customer service excellence.
• Carry out all responsibilities while promoting Air Liquide Healthcare’s safety and quality practices.
• Provide friendly and helpful service to customers by giving general information and directing telephone and walk-in inquiries to appropriate staff.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch; provide information / literature to prospective clients.
• Create walk-in appointments for therapeutics and diagnostics, add them to scheduling software, and book follow-up appointments for the branch.
• Answer questions for clients regarding funding programs and insurance requirements.
• Maintain client confidentiality and protect company operations by keeping information confidential.
• Work within a team to achieve optimal customer service; assist healthcare professionals with the completion of necessary administrative functions and documentation.
• Support co-workers and the work of other departments by adhering to all financial operations processes.
• Protect clients and employees by adhering to infection control policies and protocols.
• Contribute to a safe work environment by following safety rules and encouraging others to perform in a safe manner; report unsafe occurrences and practices.
• Seek to continuously improve branch operations by understanding processes and workflows and participating in quality improvement activities.
• Assist in managing equipment including warranty maintenance and repair for internal assets as well as customer-owned medical devices and other products.
• Other duties as required.

Are you a MATCH

• College Certificate or Diploma or Equivalent
• Computer literate in Microsoft Office and Google with strong data entry skills
• Able to work flexible hours and provide service to customers for extended hours
• 1-2 years of experience in Office Administration or Call Center
• Bilingualism is an asset but not required

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Disclaimer : Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions / position titles. While the titles may vary the roles and responsibilities remain consistent.

Our Differences make our Performance

At Air Liquide we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.

Required Experience & Key Skills

Key Skills: CCIE, Data Entry, Elevator, HR Operations, Java

Employment Type : Full-Time

Experience : years

Vacancy : 1