Branch Administrator / Receptionist

Toromont Cat; Dartmouth; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the equipment distribution industry, Toromont Cat, is seeking a Receptionist/Branch Administrator for their Dartmouth location. This role serves as the first point of contact for customers and supports the management team with critical administrative tasks. The ideal candidate has a post-secondary education and at least two years of experience in a similar role, showcasing strong customer service and organizational skills. Join Toromont to contribute to a successful team focused on professional growth and development.

Benefits

Comprehensive benefits package

Competitive wages

Training opportunities

Qualifications

• Minimum 2 years of experience in an administrative position.
• Demonstrated ability to respond to customer inquiries professionally.

Responsibilities

• Greet customers and direct them to the appropriate department.
• Maintain organized filing systems for parts documentation.
• Coordinate travel arrangements as needed.

Skills

Customer Service

Communication

Organization

Education

Post-secondary education

Job description

Toromont Cat is looking for a Receptionist/Branch Administrator to join our team in Dartmouth, NS! This position plays a critical role as the first point of contact with our valued customers and visitors as well as provides support for the sales and management teams in the Branch.

As a Receptionist/Branch Administrator, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
  
  

In a typical day, YOU will:

• Demonstrate safe and environmentally responsible work practices in alignment with Toromont’s Health & Safety policies and programs
• Provide prompt, and professional responses to internal and external customer inquiries
• Greet customers and visitors, directing them to the appropriate department or individual
• Answer and direct incoming phone calls in professional manner, ensuring accurate message taking and appropriate follow up
• Coordinate travel accommodations and flight arrangements as needed
• Maintain accurate and organized filing systems for parts documentation
• Complete daily cheque deposits
• Register and discharge PPSA for RPOs and new machine sales
• Process CAT Card transactions through the Fast Iron system
• Run lien cheques on trades as requested by the Sales team
• Process credit applications on behalf of the Credit Team
• Email invoices and account statements to customers upon request
• Create and submit refund requests
• Maintain and update customer profiles in the operating system
• Complete and submit required EFT (Electronic Funds Transfer) forms
• Support the team with additional administrative tasks as required
  
  

Must-haves for this role:

• Minimum post-secondary education
• 2 years of experience in an administrative position
  
  

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!