Branch Administrator

Banque Nationale du Canada; Surrey; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking financial institution as a Branch Administrator, where your skills in client relations and administration will shine. In this pivotal role, you'll oversee daily operations, ensuring compliance while supporting a team of advisors. You'll manage HR responsibilities, enhance branch operations, and foster a positive work environment. This role offers a unique opportunity to contribute to a collaborative culture that values employee input and promotes career growth. If you're ready to elevate your career in a dynamic environment that prioritizes inclusivity and professional development, this is the perfect opportunity for you.

Benefits

Health programs

Employee share plans

Assistance programs

Banking services

Community involvement

Wellness initiatives

Qualifications

• 3+ years of experience in administrative roles, preferably in financial services.
• Completion of Canadian Securities Course (CSC) is an asset.

Responsibilities

• Manage daily administrative operations and ensure compliance with policies.
• Oversee HR responsibilities for 20+ associates and support advisor teams.

Skills

Change Management

Communication

Conflict Resolution

Critical Thinking

Emotional Intelligence

Multitasking

Organization

Recruiting

Stress Management

Teamwork

Accountability

Client-focus

Decision Making

Attention to Detail

Digital Literacy

Education

College or technical diploma

Bachelor’s degree in related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Area of Interest: Advisory services, Personal banking

Elevate your career as a Branch Administrator at National Bank Financial! Your ability to work effectively with clients and colleagues will be a key asset. In this role, you will manage the daily administrative operations, ensuring compliance with policies and procedures, and support the growth of our advisor teams.

• Ensure smooth branch operations related to financial transactions, handling client, operational, and logistical escalations.
• Manage HR responsibilities for 20+ associates, including performance evaluations and recruitment.
• Disseminate administrative policies and procedures, ensuring compliance and process improvements.
• Perform follow-ups as recommended by Internal Audit and Compliance.
• Maintain a quality work environment and monitor branch-related budgets.
• Demonstrate leadership to foster positive morale and community presence.
• Support Regional Managers with administrative tasks.

Your team:

National Bank Financial – Wealth Management is Canada's fifth-largest investment dealer, with nearly 1,000 investment advisors managing assets for over 400,000 clients across about 100 branches.

You will report to the Regional Administrative Manager. Collaboration is essential for success.

Prerequisites:

• College or technical diploma with 3 years of experience OR bachelor’s degree in a related field
• Experience in the investment industry is an asset
• Completion of the Canadian Securities Course (CSC) and Conduct and Practices Handbook Course is an asset
• Proficiency in Word, Excel, and Outlook
• Strong interpersonal, organizational, verbal, and written communication skills

Languages & Skills:

Skills

Change Management, Communication, Conflict Resolution, Critical Thinking, Emotional Intelligence, Multitasking, Organization, Recruiting, Stress Management, Teamwork, Accountability, Client-focus, Decision Making, Attention to Detail, Digital Literacy

We offer competitive compensation and a range of flexible benefits to support your wellbeing and that of your family, including health programs, employee share plans, assistance programs, banking services, community involvement, and wellness initiatives.

Our work environment fosters collaboration, values employee ideas, and encourages feedback and communication.

We're putting people first

As a human-scale bank, we focus on partnership, agility, and empowerment, with a commitment to inclusivity and accessibility. We welcome all candidates and are committed to providing accommodations during the recruitment process.

Career development and diversity:

Career Path Opportunities

We offer various opportunities for growth through on-the-job learning, mentoring, internal career days, and leadership engagement.

Inclusive Environment

We celebrate diversity and welcome all candidates to bring their unique qualities to our team.

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