Box Office Supervisor

Ticketmaster; Toronto; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is looking for a Box Office Supervisor to join their dynamic team in Toronto. This role is pivotal in ensuring smooth operations at the Box Office, assisting with staff management, and delivering exceptional customer service. If you thrive in a fast-paced environment and have a passion for live events, this is an exciting opportunity to contribute to unforgettable experiences for fans. Join a company that values teamwork, integrity, and diversity, and be part of a culture that celebrates live entertainment.

Qualifications

• 1-2 years experience in sales or customer service roles.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Assist Box Office Manager with operations and staff management.
• Ensure high levels of customer service and resolve issues.

Skills

Customer Service

Communication Skills

Sales Experience

Cash Handling

Event Ticketing Knowledge

Multi-tasking

Tools

POS System

Job description

Job Summary:

JOB DESCRIPTION – BOX OFFICE SUPERVISOR

Location: Toronto, Ont.

Division: Ticketmaster NA – Support & Operations

Line Manager: Box Office Manager

Contract Terms: Casual/Seasonal, Part-Time; must be available to work evenings, weekends and holidays

THE TEAM

We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. If you’re passionate about the magic of live entertainment and want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

Ticketmaster Canada is seeking the right individuals to fill various Box Office Supervisor roles based out of Toronto, Ont. This role is responsible for a variety of items related to the successful operations of the Ticketmaster run Box Office.

WHAT YOU WILL BE DOING

• Aid the Box Office Manager with all aspects of the Box Office operation including recruiting, scheduling, training, and daily management of staff.
• Assist with the implementation of Box Office policies and procedures.
• Supervise and run various local box offices as needed by the Box Office Manager.
• Maintain a positive and proactive approach to ticketing activities with a strong commitment to superior customer service.
• Cash control, balancing, and related administrative functions.
• Monitor staff performance to ensure high levels of customer service are maintained.
• Deal with and resolve customer service issues relating to Box Office operations.
• Process tickets and conduct in-person ticket sales.
• Process in-house ticketing requests.
• Work with the Operation Support teams and aid them with various tasks related to local box office events.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Minimum of 1-2 years’ experience in a sales and/or customer service oriented role.
• Strong verbal and written communication skills.
• Go-getter with the ability to work under pressure and with minimal supervision.
• General office and cash experience are preferred.
• Basic foundation and understanding of event ticketing.
• Experience dealing with customer service escalations.
• Must be detail-oriented with the ability to multi-task and juggle competing priorities.
• Knowledge of or familiarity working with a POS system.
• Ability to accommodate an extremely flexible and fluid work schedule.
• Must be available weekends, evenings, and holidays!

YOU (BEHAVIOURAL SKILLS)

• Communication – Outstanding oral and written communication skills, focusing on client interactions and presentations/demonstrations.
• Winning Teamwork – Collaborating with others respectfully and openly sharing information to assist in achieving Ticketmaster goals and objectives.
• Results-Oriented – Energetic, highly motivated self-starter with a track record of meeting/exceeding goals through creativity and relationship building.
• Organizational Skills – Manages competing priorities of several teams/departments/locations with a project management orientation.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment and want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [e-mail]. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.