BOX OFFICE REPRESENTATIVE (OC)

Hard Rock Hotels; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in hospitality is seeking a Box Office Assistant in Ottawa. The role involves assisting with ticket sales, maintaining cash accountability, and providing excellent customer service in a dynamic environment. Preference is given to candidates with prior cashiering or ticketing experience, particularly with Ticketmaster. Join us at Hard Rock Hotel & Casino Ottawa to be part of an energetic team dedicated to delivering exceptional experiences.

Qualifications

• 1-2 years of previous cashiering and/or ticketing experience preferred.
• Experience with Ticketmaster is a plus.

Responsibilities

• Assist with walk-up sales and incoming calls at the Box Office.
• Maintain accountability of a cash bank drawer.
• Explain seating diagrams to guests.

Skills

Cash handling

Customer service

Communication

Education

High school diploma or GED

Tools

Ticketmaster

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Assist the Box Office with walk-up sales, incoming calls and other forms of communication pertaining to the Box Office.
• Effectively explains seating diagram to guests.
• Maintains accountability of a cash bank drawer, balances bank at end of shift.
• Issue’s cash and comp concert tickets and VIP credentials.
• Helps with inventory control of ticketed shows.
• May distribute promotional coupons.
• Maintain and understand general venue and company knowledge, including upcoming events, company initiatives, hours of operation, and philanthropic initiatives.
• Attend and participate in meetings, completing follow-up as assigned.
• Attend and participate in off-property functions and events as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

Qualifications

• High school diploma or GED as well as one (1) to two (2) years of previous cashiering and/or ticketing experience preferred.
• Ticketmaster experience preferred.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process,please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.