Box Office Assistant

Isabel Bader Centre for The Performing Arts; Kingston; On-site; CAD 30,000 - 60,000; Part time

Job summary

Le Isabel Bader Centre for the Performing Arts recherche un assistant à la billetterie enthousiaste pour un emploi à temps partiel. Le candidat idéal devra exceller dans le service client, gérer les transactions de billets et contribuer à une atmosphère positive au sein de l'équipe. Les possibilités d'avancement vers un poste d'assistant senior sont offertes selon les performances.

Benefits

Uniformes fournis

Possibilité de promotion

Qualifications

• Capacité à interagir avec le public de manière positive.
• Compétences en gestion des transactions monétaires.
• Bonne connaissance des événements et programmes.

Responsibilities

• Accueillir les clients et traiter les transactions de billets.
• Gérer la base de données patronale et les commandes de billets.
• Répondre aux besoins et aux requêtes des clients avec professionnalisme.

Skills

Service client

Gestion des transactions

Compétences en communication

Job description

LOVE THE ARTS?JOIN THE ISABEL TEAMAS A BOX OFFICE ASSISTANT!

The Isabel Bader Centre for the Performing Arts seeks enthusiastic casual staff to work at performances and events as Box Office Assistants, beginning September 2025.

• Available shifts will vary, but applicants should be available to work a minimum of 4 to 8 shifts each month, plus, additional, mandatory training hours on Saturday, September 6, 2025 from 8:30 AM - 3:00 PM
• Shifts may be a mix of afternoons, evenings, and weekends
• Uniforms are required and provided
• Box Office Assistant’s pay rate is $18.00/hour
• There is opportunity for promotion to a Senior Box Office Assistant, based on performance

Job Description:The Box Office Assistant is responsible for completing ticket transactions and ensuring patron satisfaction through knowledge of events and programming at the Isabel and excellent customer service.Responsibilities Include:

• Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions, and processing requests.
• Complete all aspects of ticket sales, including processing transactions, maintaining patron database, printing tickets, preparing package and will call orders, processing waitlists, and contacting patrons via phone and email as needed.
• Responsibly handle cash, Point of Sale (POS) system, reconciling floats and reporting.
• Respond appropriately to patron needs, addressing issues and inquiries with professionalism and accuracy, and escalating to the Senior Box Office Assistant or Box Office Coordinator when needed.
• Complete Box Office opening and closing procedures.
• Contribute to the team dynamic by assisting coworkers and helping to develop and maintain a positive work environment.
• Be an Ambassador for the Isabel.