Bowline Health - Recovery Coach

ROSC Solutions Group Inc.; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A health services provider in Calgary is seeking a compassionate Recovery Coach to provide essential support for individuals facing urgent life challenges. This role requires the ability to connect participants with necessary resources and services, advocate for their needs, and document interactions confidentially. Ideal candidates have experience in peer support and a strong understanding of substance use and homelessness. This is an onsite position, with the expectation of strong interpersonal skills and crisis management capabilities.

Qualifications

• 1–2 years of experience in peer support, outreach, crisis work, or social services.
• Minimum two years of sustained recovery.
• Proficiency in a second language is an asset.

Responsibilities

• Serve as the first point of contact for participants seeking support.
• Collaborate with participants to understand their goals and advocate for their rights.
• Document participant interactions and outcomes accurately.

Skills

Interpersonal communication

Crisis de-escalation

Motivational interviewing

Resource navigation

Education

Recovery Coach or Peer Recovery Support Specialist training

Job description

Recovery Coach – Navigation and Support Centre

Bowline Health provides essential recovery coaching services for individuals living with addiction. With in-person and virtual care options, we ensure that participants receive appropriate recovery support without unnecessary delays. Our mission is to improve the well‑being of individuals by leveraging cutting‑edge technology and evidence‑based practices.

We are seeking a compassionate and resourceful Recovery Coach to join our team at the Navigation Centre, a frontline setting where individuals facing urgent and complex life challenges seek immediate support. This role is grounded in rapid‑response resource connection, with elements of coaching and motivational support embedded in participant care.

Reporting to the Recovery Coach Team Lead, the Recovery Coach is a critical first point of contact for individuals facing substance use, homelessness, or other urgent challenges. The Coach builds trust quickly, assesses participant needs in real time, and connects them to appropriate services and resources without delay.

Role‑Specific Accountabilities

Resource Navigation

• Serve as the first point of contact for participants seeking support, conducting rapid assessments to determine urgent needs.
• Quickly connect participants to housing, treatment, medical, and social services, prioritizing safety and stabilization.
• Maintain up‑to‑date knowledge of community‑based programs and services for immediate referral and access.

Participant Advocacy

• Collaborate with participants to understand their goals and support their right to self‑determination.
• Actively advocate on behalf of participants with service providers to overcome access barriers and systemic challenges.

Coaching and Motivational Support

• Use motivational interviewing and trauma‑informed approaches to support participants through early recovery or crisis stages.

Documentation and Confidentiality

• Accurately document participant interactions, service plans, and outcomes in a timely and confidential manner.
• Support program reporting and data collection as required.

Qualifications

• Completion of a Recovery Coach, Peer Recovery Support Specialist, or equivalent peer training (strongly preferred).
• 1–2 years of experience in peer support, outreach, crisis work, or social services; lived experience of recovery is a significant asset.
• Deep understanding of substance use, homelessness, and the needs of marginalized populations.
• Demonstrated ability to navigate community resources and service systems effectively.
• Strong interpersonal communication, including active listening and non‑judgmental engagement.
• Minimum two years of sustained recovery; must be able to pass random drug and alcohol screening.
• Proven ability to de‑escalate crises and respond in high‑pressure situations.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Proficiency in a second language is an asset.

Conditions of Employment

• Successfully complete and pass a Vulnerable Persons Criminal Record Check prior to initiating employment and annually thereafter.

This is an onsite position based in Calgary. Please send your resume by applying to this posting. Thank you for your interest in working with Bowline Health; only those candidates selected for an interview will be contacted.