Boutique Skincare Specialist | Yorkdale

Parfums Christian Dior; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player seeks a passionate Skincare Specialist to embody the brand's values and deliver exceptional client experiences. In this dynamic role, you will engage with clients, providing expert skincare consultations and ensuring that every interaction is memorable. You will work towards achieving sales targets while promoting a luxurious brand image. If you thrive in a fast-paced environment and have a knack for building relationships, this opportunity is perfect for you. Join a team that values creativity and excellence in the beauty industry!

Qualifications

• 1 year of skincare selling experience in luxury retail.
• Proficient in Microsoft Office and operational POS systems.

Responsibilities

• Conduct in-store and remote selling activities.
• Deliver personalized skincare consultations using diagnostic tools.

Skills

Skincare Selling Experience

Retail Experience

Sales and Profitability

Digital Savvy

Microsoft Office Proficiency

Education

High School Diploma

Relevant Certifications

Tools

POS Systems

Client Tracking Systems

Microsoft Excel

Job description

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Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the uniquesavoir-faireof its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior is part of the LVMH Group.

Job Description

The Skincare Specialist is the Dior Ambassador and promotes with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times.

She/he is to achieve defined sales targets while promoting the brand image and providing high standard of service to our clients, with a focus on Skincare expertise and application.

SELLING DIOR

• Conduct in store and/or remote selling activities, acting as a personal shopper
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
• Initiate contact with customers and welcome them both on counter and through traffic-stopping
• Identify and understand customers’ needs
• Propose and demonstrate personalized product offers. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global beauty approach.
• Communicate passionately and educate clients on the brand and products
• Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis
• Master Brand, Category and Competition Knowledge
  
  

Client Experience And Management

• Develop durable relationships with existing clients in store and remotely
• Engage new clients to the brand, through genuine human interaction
• Register clients’ data in the dedicated system and ensure reachability. Perform all CRM and clienteling activities
• Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions
  
  

COUNTER OPERATIONS

• Know and apply merchandising guidelines
• Regularly monitor stock levels to ensure appropriate levels. Reports insufficient stock.
• Monitor shelves inventory and display new products when needed (only if applicable)
• Operate cash registers and close daily revenues (only if applicable)
• Carrie out all assigned operational and administrative tasks
• Maintain good relationships with retailers
• Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines
  
  

SKINCARE SPECIALIST SPECIFIC CONTRIBUTIONS

• Deliver personalized and expert skincare consultations using our skin diagnosis tool, the Skin Analyzer and the Dior Skin Scanner, providing professional tips and tricks
• Deliver 20 minutes coaching services
• Contribute to animate skincare event with the skincare trainer and/or the skincare experts (Beauty Classes, HPP…)
• Be fully trained on the complete Dior skincare services menu, following the international training curriculum
• Mentor and/or coach 3 axis BCs on skincare selling skills (D.I.O.R., product knowledge, demonstration, gesture, Skin Analyzer…)
  
  

Qualifications

• 1 year of skincare selling experience required, preferably in the luxury retail environment
• 1-2 years of retail experience required, preferably in the luxury retail environment
• Proven track record in achieving retail results (sales and profitability)
• Experience in selling makeup,fragrance and skincare. Preferably in a luxury environment
• Digital savvy; experience/comfortable with operational POS systems
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
• Able to work on weekends, holidays, and evenings
  
  

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $27-$30/hour.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Personal Care Product Manufacturing

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