Boutique Manager - Toronto

Richemont; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Richemont is seeking a Chloé Boutique Manager in Toronto to lead a luxury retail team. The role focuses on client relationship management, sales excellence, and operational oversight, ensuring the boutique embodies the Chloé spirit. This position offers a competitive salary and a comprehensive benefits package in an inclusive environment.

Benefits

Medical, dental, and vision programs.

401(k) with employer match.

Paid time off and wellness reimbursement.

Volunteer days off.

Qualifications

• 5+ years of retail management with a focus on concession business.
• 10 years of experience in luxury retail.
• Operationally strong with strong entrepreneurial spirit.

Responsibilities

• Lead client relationship building and engage the team.
• Monitor sales performance and develop business strategies.
• Manage store operations and adherence to compliance standards.

Skills

Leadership

Sales Skills

Communication

Client Satisfaction

Job description

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Reports to: VP Retail

Role Overview

A Chloé Boutique Manager is the first ambassador of the Maison, in charge of welcoming every guest into the Chloé family. A leader to their team, the Chloé boutique Manager is the owner of their boutique’s business.

A Client Champion

• Leads the team to initiate and develop long-term relationships with clients
• Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
• Coordinates contact campaigns and supervises use of all CRM tools
• Supervises client database, and, in particular, knows VIC clients of the store
• Proactively proposes activities to meet/exceed clients’ expectations

An Omnichannel Business Owner

• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services offered by the Maison
• Creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy and adjusts based on performance analysis
• sets up and monitors retail targets for boutique and per stylists
• actively participates in commercial activities and proactively proposes new ideas to improve business
• Is aware of local trading environment and competitors ‘activities
• Organizes energizing team briefings and ensures consistently high level of motivation
• Performs individual Monthly and yearly performance assessment with all team members
• Shadows sales on the floor to coach the team, identifies training needs, implements training, and leads individual development plan with consistent follow-up
• Leads all Recruitment and induction of team and ensures successful coordination with HR department
• Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
• Is an active member of Store Managers community: shares best practices, asks, and provides support
• Is able to work open availability including nights, weekends, and holidays

An Operations Excellence Supervisor

• Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
• Ensures implementation of all guidelines related to store, BOH management and sustainability
• Manages payroll, expenses, and stock management
• Oversees compliance of established Richemont policies and standards
• Ability to lift at least 20lbs as needed

Qualifications

• At least 5+ years of retail management experiencewith a specific focus on concession business management
• Min 10 years of experience in luxury retail
• Operationally strong, able to translate strategies into operational plans
• Strong entrepreneurial spirit, leadership skills and sales skills
• Team player with good interpersonal competences and empathy
• Excellent communicator who is passionate in building relationship and networking, with strong social skills
• Ability to positively lead, coach and develop talents / team members from different backgrounds
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Strong sense for client satisfaction, luxury experience, etiquette, and human behavior

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience