Boutique Manager - Toronto

Richemont; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Richemont Americas is seeking a Boutique Manager for Chloé in Toronto. The role involves leading a team to deliver exceptional client service, overseeing sales performance, and ensuring boutique operations align with company standards. Candidates should have substantial retail management experience in luxury and a strong commitment to fostering an inclusive team environment.

Benefits

Comprehensive medical, dental, and vision programs

401(k) with employer match

Paid time off and wellness reimbursement

Employee assistance program

Volunteer days off

Qualifications

• At least 5+ years of retail management experience.
• Min 10 years of experience in luxury retail.
• Ability to analyze selling reports and identify trends.

Responsibilities

• Leads the team to develop long-term client relationships.
• Implements action plans to improve business performance.
• Supervises boutique operations and ensures compliance with policies.

Skills

Leadership

Entrepreneurial spirit

Sales skills

Interpersonal skills

Client satisfaction focus

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Boutique Manager

Chloé | Toronto, ON

Reports to: VP Retail

Role Overview

A Chloé Boutique Manager is the first ambassador of the Maison, in charge of welcoming every guest into the Chloé family. A leader to their team, the Chloé boutique Manager is the owner of their boutique’s business.

A Client Champion

• Leads the team to initiate and develop long-term relationships with clients
• Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
• Coordinates contact campaigns and supervises use of all CRM tools
• Supervises client database, and, in particular, knows VIC clients of the store
• Proactively proposes activities to meet/exceed clients’ expectations

An Omnichannel Business Owner

• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services offered by the Maison
• Creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy and adjusts based on performance analysis
• sets up and monitors retail targets for boutique and per stylists
• actively participates in commercial activities and proactively proposes new ideas to improve business
• Is aware of local trading environment and competitors ‘activities

A Team Leader

• Organizes energizing team briefings and ensures consistently high level of motivation
• Performs individual Monthly and yearly performance assessment with all team members
• Shadows sales on the floor to coach the team, identifies training needs, implements training, and leads individual development plan with consistent follow-up
• Leads all Recruitment and induction of team and ensures successful coordination with HR department
• Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
• Is an active member of Store Managers community: shares best practices, asks, and provides support
• Is able to work open availability including nights, weekends, and holidays

An Operations Excellence Supervisor

• Supervises impeccable boutique environment
• Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
• Ensures implementation of all guidelines related to store, BOH management and sustainability
• Manages payroll, expenses, and stock management
• Oversees compliance of established Richemont policies and standards
• Ability to lift at least 20lbs as needed

Qualifications

• At least 5+ years of retail management experiencewith a specific focus on concession business management
• Min 10 years of experience in luxury retail
• Operationally strong, able to translate strategies into operational plans
• Strong entrepreneurial spirit, leadership skills and sales skills
• Team player with good interpersonal competences and empathy
• Excellent communicator who is passionate in building relationship and networking, with strong social skills
• Ability to positively lead, coach and develop talents / team members from different backgrounds
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Strong sense for client satisfaction, luxury experience, etiquette, and human behavior

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience