Boutique Manager, Holt Renfrew Yorkdale

CHRISTIAN DIOR COUTURE; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading luxury fashion brand in Toronto is seeking a Boutique Manager/Director to oversee all aspects of their boutique, including sales generation and team development. The ideal candidate will have over 10 years of boutique management experience and a strong understanding of the luxury fashion industry. This role requires strong communication skills and the ability to lead a high-performing team. Candidates must be willing to work full-time, including nights and weekends.

Qualifications

• At least 10 + years of boutique management experience.
• Strong understanding of Luxury Fashion Industry and Luxury Clientele.
• Strong interpersonal, communication, organization and follow-through skills.

Responsibilities

• Responsible for achievement of annual Boutique sales goals.
• Lead leadership team to develop Sales Associates and client development.
• Ensure outstanding service for all clients.

Job description

Overview

Job Title: Boutique Manager/Director

Responsible for: Department Managers, Sales Associates, Operations Team

Job purpose: The Boutique Manager is responsible for all aspects of the Boutique including: sales generation, store operations and team and client development.

Responsibilities

• Responsible for achievement of annual Boutique sales goals across all product categories
• Lead leadership team to develop Sales Associates to go above and beyond around client development and individual sales goals
• Ensure that all Clients experience outstanding service at all times
• Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy
• Lead all aspects of the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team
• Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget
• Prioritize and coordinate events with Corporate Office to increase traffic in the Boutique and improve sales
• Develop product knowledge in coordination with Merchants and Training Team
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns
• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests
• Report on product sell through and client feedback to make recommendations to the Merchandising Team
• Lead all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and increase customer service
• Adhere to and supervise compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Review operational reports and records to ensure adherence to Company policies and procedures, supervise store profitability, and manage payroll budgets.
• Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
• Ensure that adequate security exists and that physical facilities align with safety codes and ordinances.
• Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
• Problem solve and develop strategies that support the Boutique’s service, efficiency, and productivity

Company & Culture

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

Requirements

• At least 10 + Years of boutique management experience
• Strong understanding of Luxury Fashion Industry and Luxury Clientele
• Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results
• Effectively delegate tasks and follow-up with Department Managers
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
• Strong interpersonal, communication, organization and follow-through skills
• Work a full-time schedule including nights, weekends, and holidays
• Travel as needed
• Operate all equipment vital to perform the job
• Ability to understand and apply all company policies and procedures