Bounce Back – Punjabi Community Coach

Canadian Mental Health Association, Lower Mainland Branch; Vancouver; On-site; CAD 45,000 - 48,000; Full time

Benefits offered by this job

Mileage reimbursement

Paid vacation (3 weeks)

Municipal Pension Plan

Benefits package

Job summary

CMHA Lower Mainland is seeking a Bounce Back – Punjabi Community Coach to deliver structured, phone-based coaching for individuals with mild to moderate depression and anxiety. The role supports Punjabi and English-speaking clients within a hybrid in-office/remote setup.

The successful candidate will hold a health/social services degree, have 2+ years in related work, and be capable of building rapport, conducting risk assessments, and collaborating with partners.

Qualifications

• Bachelor’s degree in a health or social services field.
• 2+ years of related experience or equivalent.
• Ability to communicate effectively in Punjabi and English.

Responsibilities

• Provide telephone-based coaching for a structured self-help program.
• Assist with implementing Bounce Back in local community.
• Participate in events to increase access to Bounce Back resources.
• Maintain communication with CMHA-BC Division and local partners.
• Travel to various lower mainland locations as required.
• Administer suicide risk assessments (PHQ-9, GAD-7) as part of eligibility.

Skills

Punjabi language

Communication

Teamwork

First Aid/CPR

Education

Bachelor’s degree in health or social services

Job description

JOB TITLE

Bounce Back – Punjabi Community Coach

EMPLOYMENT STATUS

1.0 FTE (37.5 hours per week)

EMPLOYEE GROUP

Hospital Employees’ Union (HEU)

WAGE

CLASSIFICATION

Community Subsector Collective Agreement

SALARY RANGE

Grid 34 ($33.48 to $35.31 per hour)

REPORTS TO

Carmela Smythe (Team Lead, Bounce Back)

START DATE

September 21, 2026

HOURS

Monday through Friday, 9:00am – 5:00pm; Evenings from time to time, flexibility required*

LOCATION

Lower Mainland Office, Hybrid (In-office and remote)

JOB POSTING #

2026-013

About You

You are a compassionate and culturally responsive individual who is passionate about supporting mental health and wellness in diverse communities. You bring a strong understanding of the unique experiences, values, and needs of Punjabi-speaking individuals, and you are committed to reducing barriers to care through inclusive, accessible support. You are a skilled communicator who can build trust and rapport with clients over the phone, offering encouragement, structure, and empathy as they work through challenges related to anxiety and depression. You are comfortable guiding individuals through a structured program while maintaining a client-centered and strength-based approach. In addition, you thrive both independently and as part of a collaborative team. You are highly organized, adaptable, and able to manage competing priorities. You are motivated by making meaningful impact in your community and are committed to continuous learning and professional growth.

About CMHA Lower Mainland

We are transforming mental health and wellness for individuals, communities, and organizations through programs and services that are rooted in innovation, inclusion, and collaboration. Our core priority is people first. Our programs and services are intended to improve people’s lives. The guiding principles of our teamwork are Intersectionality, Access, Leadership, and Connections.

About This role

Reporting to the Bounce Back, Team Lead, a Bounce BackCoach works on behalf of the Bounce Back: Reclaim Your Health skill-building program designed to help youth 13+ and adults experiencing mild to moderate symptoms of depression (with or without anxiety). The role of the coach is to teach new skills, to help clients stay motivated, to answer questions, and to monitor progress. Bounce Back coaches are not therapists; they are trained in the delivery of a specific program known to be effective in relieving mild to moderate depression and are overseen by psychologists. The Punjabi Community Coach will provide the service to both Punjabi and Englishspeaking clients.

Key Responsibilities

Required Skills and Experience

• Provide telephone-based coaching to enable primary health care patients to complete a structured self-help program for mild to moderate depression with/or anxiety;
• Assist with the implementation of the Bounce Back program in the local community;
• Participate in community and educational events that increase access to Bounce Back resources and messages;
• Foster and maintain effective communication with the CMHA-BC Division, local family practice units and networks, health authority services and personnel, and other local health/social organizations;
• A flexible work schedule is required, along with travelling to various lower mainland locations;
• As part of general program participant eligibility, staff is responsible for administering suicide risk assessment, PHQ-9, and GAD-7

General

• Attends monthly staff meetings, committee meetings and others as required;
• Submits regular activity reports, timesheets, expense forms, etc. as required;
• Reinforces and models work-related behavior and interpersonal skills;
• Represents the agency in a professional manner;
• Provides cover for other program staff as appropriate and required; and
• Other related duties as appropriate and required.

Your Qualifications

Required Skills and Experience

• A bachelor’s degree in a health or social services field;
• Minimum 2 years of experience in a related field; Or an equivalent combination of education, training, and experience, or other qualifications determined to be reasonable and relevant to the level of work;
• Experience with suicide/self-harm risk assessments desirable;
• Ability to communicate effectively, both verbally and in writing in Punjabi and English;
• Ability to establish and maintain rapport with clients, including older adults with multiple health problems;
• Community Development experience;
• Familiarity through direct personal experience or the experience of family and friends in living with chronic conditions and or mood problems;
• Experience working with diverse cultural groups, including new immigrants and refugees;
• Ability to organize and prioritize;
• Ability to work effectively as part of a team as well as independently;
• Excellent communication skills, both written and verbal;
• Demonstrated skill in word processing computer applications;
• First Aid / CPR certification (as required).

Additional Position Requirements:

• Successful criminal record check for the vulnerable adults and children sector; and
• Verification of education and employment credentials as part of the hiring process.

Inclusive Hiring at CMHA Lower Mainland

CMHA Lower Mainland is committed to fostering a workplace that reflects the diversity of the communities we serve. We encourage applications from people who identify as Indigenous, Black, racialized, persons with disabilities, members of the 2SLGBTQIA plus community, and people with lived or living experience of mental health challenges. We are committed to equitable hiring practices and will provide reasonable accommodations at any stage of the recruitment process in accordance with the BC Human Rights Code. If you are selected for an interview and require accommodation, please let us know and we will work with you to meet your needs.

Compensation, Benefits & Vacation

CMHA Lower Mainland offers a competitive total rewards package designed to support employee wellbeing, financial security, and work life balance.

CMHA Lower Mainland offers a competitive total rewards package designed to support employee wellbeing, financial security, and work life balance. This position is classified at Grid 34with an hourly salary range of $33.48 to $35.31 per hour. In addition to the hourly rate, employees are eligible for a comprehensive benefits package and participation in the Municipal Pension Plan.

Approved work-related mileage is reimbursed in accordance with the organization’s internal expense reimbursement policy.

The role starts with three weeks (16 days)of paid vacation in the first year, with additional vacation accrued based on length of service. The position also includes statutory holidays and access to additional leave provisions in accordance with the collective agreement and CMHA Lower Mainland’s included employee policies, supporting rest, balance, and wellbeing.