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A leading organization supporting Canadian Armed Forces members is looking for an Operations Manager. The successful candidate will manage programs and services while ensuring top-notch customer service. Key responsibilities include budget management, operational problem-solving, and team collaboration. We're committed to employee development and a supportive work culture.
Title posted on Jobillico - Deputy Manager, PSP Paid relocation to Petawawa, ON
Posted onJune 30, 2025 by Employer details Canadian Forces Morale and Welfare Services - CFMWS
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Title posted on Jobillico - Deputy Manager, PSP Paid relocation to Petawawa, ON
Posted onJune 30, 2025 by Employer details Canadian Forces Morale and Welfare Services - CFMWS
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Sign in Sign up for a Plus accountAt Canadian Forces Morale and Welfare Services (CFMWS), we?re more than just a workplace; we?re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.
As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
THE ROLEAs an Operations Manager (Programs/Services) at CFMWS within our Personnel Support Programs (PSP) team, you will be at the forefront of ensuring smooth day-to-day operations. With a commitment to exceptional customer service, you will play a crucial role in delivering programs and services to your clients - members of the Canadian Armed Forces and their families.
In this role, you will collaborate with your team and external stakeholders to ensure any programs and services operate seamlessly. When operational issues arise, your swift intervention will identify and implement necessary solutions. Adaptability and the ability to pivot quickly in response to changing client needs are essential.
As an Operations Manager, you will be skilled in managing budgets, tracking procurement orders, managing expenses and developing business and marketing strategies. As a leader, you understand the importance of communication for success and will foster effective dialogue within your team while adeptly handling any conflicts that may arise.
If you have a customer-centric mindset, are adaptable, and maintain a constant focus on the business, we invite you to join our team!
QUALIFICATIONS NEEDEDEducation, Certifications and Licenses
College diploma or certificate in Business Administration or Recreation Services, or a related field, AND several years of experience in a related field
OR
A demonstrated equivalent combination of education, training and/or experience. This includes but is not limited to demonstrated military education, training or experience
Experience
In planning, coordinating and managing business operations
In applying policies, procedures, regulations, and applicable legislation
In preparing marketing strategies
In business planning
In managing facilities
In personnel administration
In budget administration
Competencies
Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
LANGUAGE REQUIREMENTSEnglish Essential / Bilingual (English and French) an asset
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2025-07-29
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